Concierge

KYN Bickley; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A new care home provider in Bromley is seeking a dedicated Concierge to deliver exceptional service and create a welcoming atmosphere for residents and families. The role involves managing front desk operations, handling appointments, and coordinating with various teams to ensure high standards of service. Ideal candidates are experienced in hospitality, possess strong communication skills, and are compassionate individuals who thrive in a dynamic environment. Competitive salary and attractive benefits including 33 days of annual leave.

Benefits

Competitive salary and benefits

33 days annual leave including bank holidays

Complimentary meals and snacks during shifts

Ongoing training programmes

Annual bonus (discretionary)

Employee assistance programme

Discount schemes

Company contributory pension scheme

Qualifications

• Experience in a 4–5 star hospitality venue is required.
• Proven track record of delivering high standards.
• Ability to work under pressure and resolve issues.
• Observant with adaptability in service style.
• Proficient in team collaboration and communication.

Responsibilities

• Create a welcoming atmosphere for residents and families.
• Manage appointments and front desk operations.
• Handle complaints and emergency situations effectively.
• Liaise with various teams to maintain safety and cleanliness.

Skills

Experience in a similar role

Strong communication skills

Ability to resolve complaints

Organizational skills

Attention to detail

Compassion and empathy

Job description

Concierge - Permanent

£13.80 per hour, 42 hrs per week

KYN BICKLEY, Bickley Park Rd, Bromley BR1 2AZ

About KYN

KYN is a brand-new care home company focused on offering an elevated approach to care: Individualised journeys built around the needs and interests of our residents in beautiful surroundings with life-enriching practices.

KYN BICKLEY is our first care home which opened in January 2023. Located in Bromley, KYN BICKLEY is an 86-bedroom home offering each resident an elegant and comfortable bedroom, communal areas for dining and reclining; and inviting outdoor terraces overlooking landscaped gardens bordered by woodland. We have a further three care homes in development in London.

We are passionate about our people; we seek out those who have a true vocation for care or hospitality and hold integrity dear to their hearts.

About the opportunity:

As a Concierge, you will be responsible for:

• Supporting the Home in creating a warm and welcoming atmosphere consistently delivering an exceptional experience for our residents and their families
• The day-to-day management of appointments, deliveries, and all elements of the front desk operation while ensuring accuracy in the recording and communication of any related information
• Maximising internal communication networks and have an extensive knowledge of the local area to help promote and nurture positive relationships to answer residents and visitors’ questions and make recommendations
• Assisting in providing bedroom/suite services/deliveries whilst confidently taking on additional responsibilities as required
• Safekeeping of any incoming mail, parcels, building keys to allow access for maintenance and repairs when necessary
• Accurately handling credit card transactions including resolving any delayed or disputed charges whilst maintaining confidentiality
• Acting as a first point of contact for complaints and similar issues, taking the correct action should there be an emergency and advising the necessary team/authorities
• Liaising with clinical, housekeeping, cleaning, and maintenance teams to ensure that safety and cleanliness standards are always maintained

About you:

• You will have experience in a similar role within 4–5-star hospitality venue
• You will be a professional, who has proven track record of delivering and maintaining standards at the highest level
• You will have the ability to resolve complaints and investigate incidents effectively and efficiently
• You will have the ability to work under pressure, flexibly and consistently
• You will be observant with the ability to anticipate residents’ needs and understanding how to adapt your service style and engage with each individual resident and their families
• You will be an organised person with strong communication and influencing skills, an approachable manner, an eye for detail and the ability to drive standards that not only meet but exceed expectations and elevate the lives of our residents
• You will be a team player who really believes that the KYN experience is not just something that happens at the front desk and that every member of the teams contribution is equally important
• You will be a compassionate, empathetic, kind, and caring individual

About our commitment to you:

• Competitive salary and benefits
• 33 days annual leave including bank holidays
• Complimentary meals, hot drinks, and snacks throughout your shift
• Bespoke company induction and on-going training programmes at all levels
• Access to the best‑in‑class equipment and technology
• Custom‑made uniforms provided
• Annual bonus (discretionary and scheme rules apply)
• Employee assistance programme and other attractive wellbeing benefits
• Discount schemes
• Company contributory pension scheme
• And much more……

KYN is an equal opportunities employer.

To be considered for this role you will have to provide proof of right to work in the UK and consent to an enhanced DBS check.