Concierge

Riverstone Bishops Avenue - Concierge; Greater London; On-site; GBP 35,000; Full time

Job summary

A luxury residential community in Greater London is seeking enthusiastic Concierges to join their hospitality team. The ideal candidates will demonstrate a passion for excellent customer service and relationship-building with residents aged over 65. Responsibilities include managing communication, security checks, and delivering concierge services. Offering a starting salary of £34,866 plus bonuses, with benefits such as enhanced pension and free meals on duty. This is a unique opportunity to shape the future of luxury living for older adults.

Benefits

Enhanced pension

Life assurance cover

Season ticket loan scheme

Free meals on duty

Annual Health Screening

Access to discounts and cashback

Qualifications

• Experience in delivering high-quality customer service.
• Genuine interest in building relationships with residents.
• Valid driving license is essential.

Responsibilities

• Be the first point of contact for residents.
• Manage communication through the resident app.
• Conduct regular security and compliance checks.
• Provide hands-on support during incidents and emergencies.
• Help residents with IT support.
• Ensure areas are presented to the highest standards.

Skills

Customer service

Empathy

IT skills

Organizational skills

Attention to detail

Job description

Be a part of something new and exciting; find your place at Riverstone.

£34,866 a year starting salary, plus performance-related bonus.

Be part of our first team of Concierges at our new Riverstone residence at Bishops Avenue, near to Hampstead Heath.

Let’s start with what is a Riverstone Residence? Think of a blend of outstanding apartments, with the services of a private members club and a luxury hotel. Riverstone offers a community for over 65’s that assists with maintaining an active, independent and rewarding lifestyle whilst offering the reassurance of service, security and well-being support.

The best of what you love about hospitality– varied role delivering a great experience, but without the demands and job insecurity that can go with traditional hospitality roles.

The concierge team (day team and night team) provides 24-hour hospitality services to the residents in their luxury apartments, including our exceptional amenity spaces including spa, gym, cinema, club room, bars and restaurant. Variety is everything in this role, from warm and welcoming chats, to checking all areas are just so, sorting IT fixes, resolving issues, booking tickets and activities, providing valet parking (so a driving licence is essential), through to serving a coffee in the espresso bar…and so much more. Our concierge team are on hand come rain or shine to make sure our residents live the life they want to live.

More flexibility to live the life you want to live – the day concierge team operate on a 12-hour shift pattern (11.5 working hours) working 7 days in every 14-day rota cycle. This role equates to a 3.5-day week working an average of 40.25 hours. This working pattern may evolve as we continue to grow and learn from our colleagues, what best supports their needs and wellbeing.

This role is right for you if…

• You have a genuine and deep-rooted interest in others and enjoy building long-term relationships. You are great listener, show real empathy and have that ‘real feel’ for how to anticipate the needs of others.
• You want to take your experience and passion for high end service (possibly, but not necessarily gained in hospitality, travel or retail) and step out of the conventional sectors to be part of creating a new lifestyle choice for the over‑65s in central London.

Key responsibilities of the Concierge Team:

• Be the first point of contact for residents needing the convenience and friendliness of a concierge service to sort, to book, to greet, to advise, to deliver and to direct as necessary to meet their needs. For example, making restaurant reservations to booking activities and events.
• Manage communication with our residents, including through our resident app.
• Conduct regular security and compliance checks.
• Provide hands‑on support in dealing with incidents and emergencies, including administering first aid and coordinating with emergency services in accordance with our procedures. Full training provided.
• Ability to help residents park their cars so a driving licence will be required.
• Good IT skills will be a big asset to help our residents with their IT questions and any support needed.
• Ensure all areas are immaculately presented and maintained to the highest standards.
• Support the wider residence team and contribute to continuous improvement of our services.

This is for you if you are:

• Naturally curious with a passion for delivering excellent service‑experiences and meeting the needs of customers.
• Experienced in the delivery of high quality customer service
• Have an affinity with Riverstone’s profile of residents.
• Strong organisational skills, attention to detail, and an ‘all hands‑on deck’ approach
• Knowledgeable and experienced in working within a multi‑service operational business
• Hold a valid driving licence (essential)

A rewarding role

• Starting salary of up to £34,866 (gross) based on experience, plus performance‑related bonus
• Some of the benefits that you will have access to include:
• Enhanced pension
• Life assurance cover
• Season ticket loan scheme
• Free meals on duty
• Annual Health Screening
• Save with us– access a range of discounts and cashback from hundreds of retailers on everyday (and special day) items.

About Riverstone

Riverstone’s ambition is to create exceptional London living for people over 65.

Riverstone is addressing the needs of a new generation of older Londoners with a best‑in‑class product that will extend and enhance the independent lifestyles they enjoy. It will allow them to stay in the neighbourhoods they love and enable them to live the life they want to live. With high specification apartments in central locations, Riverstone's residents will benefit from first‑class facilities, a like‑minded community, hotel‑like hospitality and - when needed - highly personalised, discreet care.

Our two exceptionally designed developments in Fulham and Kensington were the first of many as we grow. Both opened in 2022. Our next location Riverstone Bishops Avenue is due to open in 2026.

Riverstone is backed by Goldman Sachs, which is supporting the business’ ambition to build a portfolio of residences in prime central London locations.

If you are our future Concierge, please apply!