Concierge

Leonardo Hotels; City of Westminster; On-site; GBP 24,000 - 28,000; Full time

Job summary

A prominent hotel chain in the UK is seeking a Concierge to be the welcoming face of the hotel. In this busy role, you will greet guests, provide local recommendations, and ensure an excellent stay. The ideal candidate will have a friendly personality, excellent communication skills, and a passion for customer service. Enjoy special perks and a supportive work environment aimed at individual progress in hospitality.

Benefits

Special rates on Leonardo Hotel rooms across the UK & Europe

Company-wide recognition scheme

Talent referral scheme

Thank You Week

Wellbeing Calendar

Ongoing job-related training programmes

Qualifications

• Genuine desire to support others in a fast-paced environment.
• Ability to organize and prioritize multiple requests.

Responsibilities

• Greet and welcome guests into the hotel.
• Provide guidance and local recommendations.
• Deliver first-class service to guests.

Skills

Excellent communication skills

Ability to prioritize tasks

Friendly demeanor

Customer service orientation

Job description

As a Concierge, you'll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you'll be stepping into a busy role! You'll be the first person to greet and welcome guests into our hotel, using your savvy knowledge to provide guidance and local recommendations for a great stay in the city. As part of a vibrant team, you'll be delivering first‑class service to our guests.

Ideal Concierge

• Take all opportunities to exceed guests' expectations
• Always have a Plan B in your back pocket to ensure guests have an excellent stay in our city!
• Have a genuine desire to support others in a fast‑paced environment
• Be able to organise and prioritise multiple requests at any given time

Perks

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company‑wide recognition scheme: you could earn vouchers to spend on a wide range of high‑street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job‑related training programmes with clear paths for progression

We're committed to creating a workplace where every individual‑regardless of background, identity, or lived experience‑is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us?

We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top‑notch practical training and clear progression you'll be on track for a brilliant future in hospitality!