Concierge

Close Brothers Group; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services company in London is seeking a Front of House Coordinator. This role involves providing exceptional client assistance, managing enquiries, and ensuring a positive experience for visitors. Candidates should have strong communication skills and previous experience in customer-facing roles. A comprehensive benefits package and training opportunities are offered, supporting work-life balance.

Benefits

Private medical

Discounted health checks

Stakeholder pension contribution

Cycle to work scheme

Gym discounts

Purchase additional holiday

Qualifications

• Previous experience in Front of House or customer-facing roles is essential.
• Willingness to undertake relevant training such as Fire Warden and First Aid.

Responsibilities

• Provide a warm welcome to visitors and staff.
• Coordinate client meetings and manage enquiries.
• Liaise with security and cleaning staff.
• Handle lost property and oversee deliveries.

Skills

Excellent Communication and Interpersonal skills

Ability to multi-task

Security awareness

Proactive and enthusiastic

Computer Literacy

Job description

Overview

The purpose of this role is to provide personalised assistance and information to clients, staff and visitors at our London Head offices. Manage enquiries, offering recommendations, and ensuring a safe and positive experience.

Responsibilities

• Offering a warm and professional welcome to visitors and staff
• Building a network of local contacts to ensure high-quality recommendations for local facilities, services and attractions
• Assist in the coordination of client meetings
• Preparing and clearing meeting rooms for clients
• Acting as a first point of contact for queries and complaints
• Provide support to the Receptionist staff
• Liaising with security, housekeeping, cleaning and groundskeeping staff to ensure that safety, security and cleanliness standards are maintained
• Dealing with lost property and locating missing items
• Contributing to the maintenance of the building by reporting faults or damage to fixtures and fittings
• Overseeing deliveries and signing for packages when required

Regulatory and Compliance

• Ability to demonstrate an understanding of the regulatory framework relevant to the role, whilst practising effective risk management taking account of outcomes for clients.
• Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business. Follow principles and rules of the Financial Conduct Authority (FCA) and the internal requirements set out in the Compliance Manual, local and Group Compliance and Risk policies.

Skills and Experience

• Excellent Communication and Interpersonal skills both written and verbal with a commitment to providing exceptional guest experience.
• Ability to multi-task and demonstrate a flexible approach to managing a fast-paced front of house role
• Previous experience working within a Front of House or concierge role would be desirable, and experience in customer-facing roles is essential.
• Willing to undertake training relevant to the role (i.e. Fire Warden, First Aid, DSE Assessment)
• Computer Literacy: proficiency in using Word, Excel, Outlook and Office Suites
• Proactive and enthusiastic approach to daily tasks and interactions
• Security awareness: understanding security protocols and procedures

About TrinityBridge

At TrinityBridge we are all connected by our mission to be the best place in the UK for wealth professionals and their clients. We believe that everyone should think ahead, have a financial plan and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long-term savings and investments. We are a team of about 900 people based in 15 offices across the UK. Our geographic footprint means we can combine a local approach with face-to-face services to enable strong, long-term relationships with our clients. Sustainability is fundamental to our purpose, and we have a responsibility to help address the social, economic and environmental challenges facing our business, colleagues and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people.

Benefits and Diversity

We offer a wide range of inclusive benefits that provides our people with all the support they need to find a healthy balance in all aspects of their lives. We also invest in the growth of our people providing a sense of belonging and team spirit and the ability to thrive. We recruit people from all backgrounds and are open to discussing all types of flexible working options, helping our people to balance work and home life and make practical choices for wellbeing while delivering impact where it matters, all of which contributes to our exceptional client experience.

• Private medical
• Discounted health checks
• Stakeholder pension contribution
• Cycle to work scheme
• Gym discounts
• Purchase additional holiday

Equal Opportunity

As an employer, TrinityBridge is committed to equality and valuing diversity within its workforce. We provide equality of opportunity and will aim to ensure that no employee's or candidates are subject to discrimination on grounds of any characteristics including but not limited to gender, gender identity, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities, political beliefs.