Concierge

Hilton Edinburgh Carlton; City of Edinburgh; On-site; GBP 22,000 - 28,000; Full time

Job summary

A renowned hotel in Edinburgh is seeking a dedicated Concierge/porter to provide exceptional customer service and assist guests with luggage and inquiries. The ideal candidate will have a passion for helping others, excellent communication skills, and the ability to work well in a team. This role offers numerous benefits, including personal development opportunities and a competitive salary.

Benefits

Meals provided whilst on shift

Sales incentives and initiative rewards

Discounted / Free use of leisure facilities

Free Car Parking

Discounted stays in hotels

Opportunities for personal development

Fully funded apprenticeships

Annual holiday entitlements

Opportunity to buy additional holiday

Pension enrolment

Qualifications

• Passionate and willing to learn.
• Good communication and excellent grooming standards.
• Ability to work morning, afternoon/evening and weekends.

Responsibilities

• Assist luggage handling and package deliveries for guests.
• Achieve positive outcomes from guest queries.
• Demonstrate a high level of customer service at all times.

Skills

Customer service

Communication skills

Teamwork

Attention to detail

Job description

Job Ref: AM14872 Branch: Hilton Edinburgh Carlton Location: Hilton Edinburgh Carlton, Edinburgh Salary/Benefits: Competitive Salary Contract type: Permanent Hours: Full Time Hours per week: 40 Posted date: 08/10/2025 Closing date: 10/11/2025

Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities – ‘Hotel specific’
• Free Car Parking – ‘Hotel specific’
• Stays in our hotels at discounted prices or
• Even free stays in our hotels as one of our rewards & recognition incentives
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements
• Pension enrolment

Does the below sound like you?

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Ambitious and hard working
• Good communication and excellent grooming standards
• Ability to work morning, afternoon/evening and weekends
• Deliver exceptional customer experiences all the time

Klarent Hospitality are recruiting for an Concierge/ porter

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role

• As concierge you will offer assistance, including luggage handling and package deliveries, to Guests in order to create an exceptional experience from check-in through check-out.
• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Assist Guests with luggage and other requests, as necessary
• Deliver guest mail, newspapers and express check out bills to rooms
• Demonstrate a high level of customer service at all times
• Collect room service/ breakfast cards
• Enhance fire procedures and able to react, in case of an emergency
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Demonstrate current knowledge of hotel products, service s, pricing and policies, as well as knowledge of the local area
• Assist and support other departments, as necessary

Overlooking the Royal Mile, this modern hotel in an imposing Victorian building is a 3-minute walk from Edinburgh Waverley train station and a 9-minute walk from Edinburgh Castle. Contemporary rooms come with work stations, TVs, minifridges and free WiFi. Some have views over Arthur's Seat. There’s a grill restaurant, as well as a chic bar. Other amenities include a fitness room and 7 meeting spaces, including a ballroom with city views and seating for up to 300.