Concierge

GLL; Cambridge; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Living Wage employer

Career progression

Uniform provided

Staff ownership benefits

Job summary

GLL is hiring a Full-time Concierge at Parkside Pools and Gym in Cambridge. You will welcome customers, answer calls, process transactions, and promote memberships while delivering exceptional service. The role includes team support, maintaining facilities, and contributing to a positive member experience.

We offer career progression, Living Wage pay, uniform provision, and staff ownership benefits as part of our values-driven organisation.

Qualifications

• Experience in delivering first-class customer service.
• Cash handling experience and good numerical skills.
• Basic IT literacy and ability to use systems.
• Some administration experience is desirable.

Responsibilities

• Be the first point of call for customers at Parkside Pools and Gym.
• Answer incoming calls and respond to enquiries.
• Handle transactions and set up direct debits where needed.
• Promote memberships and deliver excellent customer service.
• Support the team with studio and gym setup and cleanliness.

Skills

Customer service skills

Cash handling

IT literacy

Administration experience

Team player

Communication skills

Job description

GLL is looking for a Full time Concierge at Parkside Pools and Gym inCambridge.

If you have the passion for people and the ability to deliver a first-class customer service experience, there has never been a more exciting time to join us. This is more than just a Concierge job, it's a career.

As a Receptionist, you'll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle. Our Receptionist respond to enquiries, converting them into memberships. Receptionist are often a customer's first port of call; you'll answer the phone, deal with transactions, handle any queries, and even go out into the community on outreach projects. From providing team support to the warmest of welcomes, your focus will be on ensuring our customer service level is at the highest level at all times.

What you’ll do:

• Be the first point of call for customers.

• Answer incoming calls to the centre.

• Deal with transactions including setting up direct debits and cash handling.

• Handle membership enquiries, including selling memberships to customers.

• Deliver first-class customer service.

• Answer customer queries.

• Set up equipment.

• Be a key support to your team on a daily basis, from preparing studios, gyms, or sports halls for various activities to the general cleaning and upkeep of the centre.

What you need:

• A can-do attitude.

• A real focus on customer service.

• Passion and personality.

• Knowledge of health and safety.

• Be a great team player.

• Good IT, literacy, numerical, and communication skills.

• Some experience of administration.

• Cash handling experience

.

As a leader within the leisure industry, we can also offer scope to progress your career and job variety like nowhere else.

As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with!

The basics:

This is a full time, permenant role.

• We are an accredited Living Wage employer with industry-leading rates of pay.

• We can offer a career, not just a job, with extensive Learning & Development support available.

• A uniform will be supplied and must be worn.

• GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in.

• As a staff-owned organisation, you will be given the opportunity to join the Society and have a stake in your business.

Additionally, GLL offers employees a range of employment benefits:

• Access to a pension scheme.

• Health Assurance and access to Counselling services.

• Access to the tax-efficient Ride to Work bicycle purchase scheme.

• Free annual eye tests.

• Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras!

GLL Society benefits (if you choose to join the Society after your probation period) include:

• The right to stand for the Society board and to vote for board members to represent you.

• Access to team building and fun events such as treks, concerts, outings, etc.

• Access to a range of benefits exclusive to our people – ask your line manager for details or check out the Intranet.

About GLL:

As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales, and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries, and children’s centres.

Our people are from the communities we serve and help us make real changes in their local area.

Passionate about seeing our communities thrive, we invest back into our facilities, projects, and people and are Investors in People Gold Award employer.

However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives.

We are an inclusive employer. We seek and welcome diversity in our teams.

All pay rates are subject to skills, experience, qualifications, and location.