Concession Supervisor (Harrods)

Dyson; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology firm is seeking a Supervisor for their London Harrods location. In this role, you will support the Store Leader and Assistant Store Leader to drive exceptional customer experiences and operational excellence. The ideal candidate will have retail experience, leadership skills, and a passion for outstanding service. Benefits include a competitive pension scheme, private medical care, and exclusive product discounts. If you're looking to enhance your leadership skills in a dynamic retail environment, apply now.

Benefits

27 days annual leave

Competitive pension scheme

Private medical care

Life assurance

Cycle to Work scheme

Tastecard discount

Exclusive Dyson product discounts

Optical plan

Lunch allowance

Qualifications

• Experience in retail or customer-facing roles, ideally with some leadership experience.
• Passion for delivering exceptional customer experiences.
• Ability to take initiative and guide team members.

Responsibilities

• Lead the retail team and ensure they understand their roles and responsibilities.
• Provide coaching and support on the shop floor to improve team performance.
• Handle customer queries professionally and with empathy.
• Monitor stock levels and assist with replenishment as needed.

Skills

Customer service excellence

Leadership

Retail experience

Communication

Job description

Supervisor – Dyson, London Harrods

About Us

At Dyson, our retail teams bring our pioneering technology to life through outstanding customer experiences. Located in London Harrods, our store attracts a diverse, international audience seeking premium service and memorable brand interactions.

As a Supervisor , you play a vital role in supporting the senior leadership team and helping ensure the store runs smoothly, consistently, and to Dyson’s high standards.

About the Role

The Supervisor is a key frontline leader who supports the Store Leader and Assistant Store Leader in driving an exceptional customer experience and maintaining operational excellence.

Key Responsibilities

• Support the day to day leadership of the retail team, ensuring everyone understands expectations and feels confident in their role.
• Lead by example through outstanding customer service, product knowledge, and demonstration standards.
• Provide real time coaching and guidance on the shop floor to elevate team performance.
• Ensure every customer receives a warm, tailored, and premium experience reflective of the luxury standards.
• Step in to handle customer queries or service challenges with professionalism and empathy.
• Help the team adapt to the needs of a wide variety of international visitors and VIP guests.
• Support daily operational tasks including opening/closing duties, compliance checks, stock management, and daily briefings.
• Maintain exceptional store presentation to reflect both Dyson’s brand identity and the high standards.
• Monitor stock levels, assist with replenishment, and communicate issues quickly and accurately.
• Support the store leadership by driving sales performance and inspiring the team to achieve targets.
• Lead engaging product demonstrations that showcase Dyson’s technology with clarity and enthusiasm.
• Understand store KPIs and help coach the team on the behaviours that influence performance.
• Partner effectively with the Store Leader, Assistant Store Leader, and wider Dyson Retail teams.
• Communicate updates, expectations, and priorities clearly to the team to ensure alignment throughout the day.

About You

You’ll shine as a Supervisor at London Harrods if you are:

• Experienced in retail or customer facing roles, ideally with some leadership responsibilities.
• Passionate about delivering exceptional customer experiences and supporting others to do the same.
• Comfortable taking initiative and acting as a point of escalation or guidance for team members.
• Adaptable and efficient in a fast moving, diverse, and premium retail environment.
• Enthusiastic about technology and excited to share Dyson’s innovations with customers.
• Reliable, organised, and proactive in maintaining high operational and store standards.

If you’re looking to grow your leadership skills while playing a key role in a dynamic, high energy retail environment, this role is a great next step.

Benefits

• 27 days annual leave
• Competitive pension scheme
• Private medical care
• Life assurance
• Cycle to Work scheme
• Tastecard discount
• Exclusive Dyson product discounts
• Optical plan
• Lunch allowance

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.