Concession Manager

Zachary Daniels Recruitment; City Of London; On-site; GBP 59,000 - 70,000; Full time

Job summary

A prestigious luxury brand is seeking a Concession Manager for its new exclusive concession at Selfridges London. The role involves leading a high-performing sales team, managing operations, and ensuring an exceptional client experience. Candidates should have proven luxury retail management experience and a passion for delivering excellence in service. Competitive salary and unique opportunity to join a world-leading retail presence.

Qualifications

• Proven experience as a Concession Manager or Department Manager in a luxury environment.
• Ability to manage multiple stakeholders in a retail setting.
• Passion for luxury retail and exceptional client experience.

Responsibilities

• Lead and develop a high-performing sales team.
• Manage concession performance and client experience.
• Build relationships with Selfridges management and wider store partners.
• Oversee stock management and reporting.

Skills

Team leadership

Client relationship management

Sales performance management

Luxury retail experience

Job description

Concession Manager - New Luxury Watch & Jewellery Concession, Selfridges London

Location: The Wonder Room, Selfridges, London

Position: Concession Manager

Salary: Up to £70,000 (OTE)

A new and prestigious luxury watch and jewellery house is opening an exclusive concession in The Wonder Room at Selfridges London - and we are seeking an experienced Concession Manager to lead this exciting new venture.

This is a unique opportunity to represent one of the world's most respected names in luxury horology, overseeing daily operations and delivering an exceptional client experience in one of the most renowned retail spaces in the world.

Key Responsibilities

• Lead, inspire, and develop a high-performing sales team to exceed targets and KPIs.
• Manage all aspects of concession performance, from operations and visual standards to client experience.
• Build strong relationships with Selfridges management, the Personal Shopping and VIP teams, and wider store partners.
• Maintain excellence in clienteling and brand presentation within the concession environment.
• Oversee stock management, reporting, and adherence to brand standards.

About You

• Proven experience as a Concession Manager or Department Manager within a luxury department store environment (e.g., Selfridges, Harrods, Harvey Nichols).
• Confident managing multiple stakeholders and navigating the challenges of a shared retail environment.
• Passionate about luxury retail, client experience, and team development.
• Results-driven, commercially astute, and impeccably presented.

This is a rare opportunity to join a world-leading luxury brand at a defining moment in its UK retail presence.