Computer Repair and Refurbishment Technician CL

The Scc; Birmingham; On-site; GBP 25,000; Full time

Job summary

A leading IT company in Birmingham seeks a Computer Repair and Refurbishment Technician to diagnose and repair computer hardware. Responsibilities include troubleshooting, upgrading components, and ensuring compliance with refurbishment standards. The ideal candidate has technical expertise, strong problem-solving skills, and a meticulous eye for detail. Competitive salary of £25,097 plus benefits offered.

Benefits

Large company benefits

Flexible benefits scheme

Paid volunteering days

Qualifications

• Demonstrable technical expertise in diagnosing and repairing laptop and desktop computers.
• Strong problem-solving skills and familiarity with different manufacturers of computer hardware.
• High levels of dexterity with meticulous attention to detail.

Responsibilities

• Diagnose and identify faults in laptops and desktop computers.
• Repair, replace, or upgrade damaged components.
• Update firmware/BIOS and reload operating systems software.
• Perform quality control assessment of refurbished IT equipment.

Skills

Technical expertise in diagnosing computers

Problem-solving skills

Attention to detail

Ability to work independently

Job description

Overview

The Computer Repair and Refurbishment Technician is responsible for diagnosing, troubleshooting, repairing, upgrading and cosmetically refurbishing computer hardware. They ensure systems are functioning optimally by replacing faulty components, installing updates, reloading operating systems and enhancing the aesthetics of equipment to "as new" condition.

Responsibilities

• Diagnose and identify faults in laptops and desktop computers using software diagnostic tools.
• Repair, replace or upgrade damaged or faulty components, such as LCD displays, memory, storage, cooling fans, keyboards, touchpads and batteries.
• Update firmware/BIOS and reload operating systems software.
• Thoroughly retest all equipment to ensure proper functioning and compliance with refurbishment standards.
• Inspect devices suitable for cosmetic refurbishment, assessing the physical condition of laptops and desktops to identify cosmetic marks and damage.
• Repair deformation and indentation marks in laptop and desktop casings.
• Clean devices in preparation for cosmetic refurbishment, removing labels, stickers, adhesive residue from devices.
• Carefully and precisely apply vinyl coverings, such as laptop lid and palm cover and keyboard stickers.
• Perform quality control assessment, physically assess and grade refurbished IT equipment in preparation for resale.
• Enter data into a bespoke SCC system, recording essential criteria.
• Work as part of a team to ensure all IT equipment is data‑safe before leaving the department.
• Process all customer units within agreed OLA's/SLA's, focusing on attention to detail while ensuring customer requirements and expectations are met.
• Achieve key performance indicators and targets, ensuring maximum productivity of the facility while maintaining efficiency and quality.
• Undertake any training programmes in regard to all processes and procedures, ensuring total compliance with all relevant company policies such as Health and Safety, Safe Systems of Work and the Traffic Management Plan.
• Maintain a high level of security awareness.
• Undertake any other duties commensurate with the position (including specific project activity and covering for absence from the overall Recyclea team) to maintain overall departmental effectiveness.
• Ensure all customer equipment is handled carefully to avoid damage.
• Project a pro‑active and positive attitude when communicating with external/internal customers and maintain a friendly, professional service always.

Qualifications

• Demonstrable technical expertise in diagnosing and repairing laptop and desktop computers, or an adaptable individual with an understanding of computer hardware who can be suitably trained and upskilled.
• Demonstrable expertise in the cosmetic refurbishment of laptops and desktops, or an adaptable individual with an understanding of computer hardware who can be suitably trained and upskilled.
• Strong problem‑solving skills and familiarity with different manufacturers of computer hardware.
• High levels of dexterity essential, with a strong emphasis on meticulous attention to detail, accuracy and consistency.
• Ability to work independently, manage time effectively and work as part of a team.
• Ability to follow documented processes and procedures.
• Ability to always adhere to health and safety practices.
• Security clearance or willingness to apply will be required for this role.

Benefits and Salary

Salary Package: £25,097 plus large company benefits, a broad flexible benefits scheme, and 2 paid‑for volunteering days a year.

Hours: 07:45 am to 16:15 pm.

Interview Process: 2‑stage process.

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life‑long learning opportunities
• Opportunity to join Europe's largest privately‑owned IT company

Equal Opportunity Statement

We are an equal opportunities employer. SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non‑membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. If you are selected for interview and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know at the point of scheduling.

Company Overview

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.