Compliance Officer (Mortgages and Financial Planning)

Howden Group Holdings; City Of London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A major financial services firm is seeking a Compliance Officer to join their Mortgages and Financial Planning pillar. This role involves supporting the delivery of clear guidance and compliance with regulatory standards. The ideal candidate should have experience in financial services, especially mortgages, and be knowledgeable about FCA regulations. Excellent communication and analytical skills are essential. The company offers a supportive culture and the ability to make a positive impact.

Qualifications

• Must have experience in financial services, especially mortgages.
• Must have adequate knowledge of FCA principles and regulations.
• Must have an understanding of the requirements under The Consumer Duty.
• Must have excellent interpersonal and communication skills.
• Must have excellent analytical skills and happy to work in a structured, regulatory driven environment.
• Must be able to work as part of a team and individually.
• CeMap or equivalent required.

Responsibilities

• Adhere to and complete monitoring and operational tasks.
• Quality Assurance of Adviser files including mortgages.
• Provide feedback where appropriate.
• Writing and implementing thematic reviews.
• Production of Compliance Audit Reports.
• Handle complaints from investigation to conclusion.
• Production of Management Information.
• Completing the FCA reports on RegData.
• Conduct internal suspicious activity investigations.
• Complete FIT & Proper / SMCR Checks.
• Assist with data protection requirements.
• Approve standard documents and Financial Promotions.
• Write and implement company-wide training.
• Review and update company policies and procedures.

Skills

Experience in financial services

FCA principles and regulations knowledge

Understanding of Consumer Duty requirements

Excellent interpersonal and communication skills

Excellent analytical skills

Ability to work in structured regulatory environment

Teamwork and individual work capability

CeMap or equivalent

Job description

Who are we?

Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

We're currently looking for a Compliance Officer to join our Mortgages and Financial Planning pillar. This is a pivotal role that supports our mission to deliver clear, pragmatic guidance and advice-safeguarding our clients, colleagues, and the business through a risk-based, commercially aware approach.

The Role

The Compliance Officer plays a vital role in supporting our mission to provide clear, pragmatic guidance and advice to the business-protecting our clients, colleagues, and the organization through a risk-based, commercially aware approach. We are committed to fostering a culture where every team member is empowered to make decisions, take accountability, and challenge constructively to achieve the right outcomes. The Compliance Officer will help drive continuous improvement, ensuring that compliance and financial crime programs are robust, practical, and accessible. We value collaboration, open communication, and a willingness to question established ways of working, always striving to enhance our standards and support the business in a rapidly evolving environment.

Principle Accountabilities

• The CO will be expected to adhere to and complete monitoring and operational tasks as set out in the Department's Compliance Monitoring Plan.
• Quality Assurance of Adviser files including Regulated and Non-Regulated Mortgages, Consumer Credit, Pure Protection; includes transactions undertaken by SPF subsidiary companies.
• Provide face-to-face feedback where appropriate.
• Writing and implementing thematic reviews.
• Production of Compliance Audit Reports regarding the audits conducted.
• Complaints Handling (from investigation through to conclusion).
• Production of Management Information.
• Collating information for and completing the FCA reports on RegData.
• Understanding and Implementing Consumer Due Diligence procedures
• Completing internal suspicious activity investigations (through to completion) and completing NCA reporting
• FIT & Proper / SMCR Checks including updating the FCA Directory.
• Assisting with meeting the requirements under data protection.
• Approval of standard documents and Financial Promotions.
• Writing and implementing company wide training.
• Creation, review, and updating of company policies and procedures.

Qualifications and Skills required

• Must have experience in financial services, especially mortgages.
• Must have adequate knowledge of FCA principles and regulations.
• Must have an understanding of the requirements under The Consumer Duty.
• Must have excellent interpersonal and communication skills.
• Must have excellent analytical skills and happy to work in a structured, regulatory driven and process orientated, environment.
• Must be able to work as part of a team and individually.
• CeMap or equivalent required.

What do we offer in return?

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.