Compliance Officer / Insurance Claims Coordinator

AWD online; West Midlands; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading organization in the risk and compliance sector seeks a Compliance Officer / Insurance Claims Coordinator to facilitate insurance claims and ensure compliance. This role requires strong analytical and communication skills, proficiency in Microsoft Office, and a customer-focused mindset. The ideal candidate will join a supportive team and benefit from flexible working conditions and various perks, including paid volunteering leave.

Benefits

Flexible working

Holiday buying and selling scheme

A day’s paid leave for your birthday

2 days paid leave for house moving

Life assurance

Health cash plan

Company contribution to mindfulness and fitness

Online discounts

Funded training and sponsored qualifications

2 days paid volunteering leave per year

Qualifications

• A Levels (or equivalent) and willingness to work towards further qualifications.
• Excellent analytical and communication skills.
• Strong IT literacy, especially in Microsoft Office.
• Ability to manage workloads to tight timescales and build strong working relationships.
• A customer-focused approach, with attention to detail and problem-solving ability.

Responsibilities

• Coordinating insurance claims handling, liaising with internal colleagues and external insurers.
• Supporting the production of compliance reports for the Executive Team, Audit & Risk Committee, and Board.
• Assisting in preparing risk and insurance reports and maintaining accurate risk register.
• Supporting internal audit coordination, business continuity planning, and data integrity.
• Administering customer satisfaction surveys and supporting project tasks as needed.

Job description

JOB OVERVIEW

Are you organised, analytical and ready to make a real impact?

We have a fantastic new job opportunity for a Compliance Officer / Insurance Claims Coordinator with a customer focused approach, excellent communication and Microsoft Office skills, as well as great problem‑solving ability.

Working as the Compliance Officer / Insurance Claims Coordinator you will join the Governance and Assurance team. This is a fantastic opportunity to work in a key role supporting the delivery of risk, assurance, compliance, and insurance activities across the Group.

As the Compliance Officer / Insurance Claims Coordinator you will be responsible for coordinating insurance claims handling, producing reports, maintaining databases and administering customer satisfaction surveys.

DUTIES

Your duties as Compliance Officer / Insurance Claims Coordinator will include:

• Coordinating insurance claims handling, liaising with internal colleagues and external insurers to ensure efficient, customer‑focused resolution
• Supporting the production of compliance reports for the Executive Team, Audit & Risk Committee, and Board
• Assisting in preparing risk and insurance reports and maintaining accurate risk register and fraud data
• Supporting internal audit coordination, business continuity planning and data integrity across assurance systems
• Administering customer satisfaction surveys and supporting project tasks as needed

CANDIDATE REQUIREMENTS

Essential

• A Levels (or equivalent) and willingness to work towards further qualifications
• Excellent analytical and communication skills
• Strong IT literacy, especially in Microsoft Office
• Ability to manage workloads to tight timescales and build strong working relationships
• A customer‑focused approach, with attention to detail and problem‑solving ability

Desirable

• Experience in a similar role, ideally within a Housing Association
• Knowledge of risk management principles and / or compliance in regulated sectors
• Understanding of the role of Housing Associations

BENEFITS

• Flexible working
• Holiday buying and selling scheme
• A day’s paid leave for your birthday or annual celebration
• 2 days paid leave to help with a house move once you have completed your probationary period
• Life assurance
• Health cash plan, which includes a range of treatments including dental treatment, physiotherapy, consultation and 24 hour free confidential helpline
• Company contribution to mindfulness and fitness. For example discounted gym membership, fitness classes or mindfulness apps
• Online discount with a number of retail shops, supermarkets, cinema, insurance and holidays
• Funded training and sponsored qualifications
• 2 days paid volunteering leave per year

APPLY TODAY…

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF : AWDO-P13417