Compliance Officer

Gentoo Group Limited; Sunderland; Hybrid; GBP 28,000; Full time

Job summary

A charitable organization in Sunderland seeks a full-time Compliance Officer to provide administrative support within their Electrical Department. The ideal candidate will have proven administrative experience, excellent communication skills, and be adaptable. Benefits include hybrid working, 31 days annual leave, and a health cash plan. This position supports a positive work-life balance.

Benefits

31 days annual leave

Early finish on Fridays

Flexible working

Free Health Cash Plan

Access to private healthcare

Qualifications

• Proven accurate and efficient administrative and data input skills.
• Experience providing excellent customer-focused service.

Responsibilities

• Complete and be accountable for administrative and data input activities.
• Update systems with information and documentation.
• Provide support for Customer, Operatives and Call Handling Team.
• Complete scheduling activities and ensure jobs are allocated effectively.
• Execute cyclical checking and housekeeping activities.

Skills

Accurate data input skills

Customer service skills

Excellent communication skills

Organisational skills

IT skills

Education

Experience in a similar role

Tools

Microsoft Office

Excel functions like pivot tables

Job description

Overview

We are a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We invest millions of ponds every year to keep our existing homes safe and descent. We also play our part in helping to deal with the UK housing crisis by building hundreds of new, modern homes to rent in Sunderland. We'd love for you to join us achieve our vision.

Salary: £27,722.00

Job Description: Due to an internal promotion, we have an exciting administration opportunity within our Support Services team for a full-time permanent Compliance Officer in the Electrical Department. The location of the post is currently based at Doxford International Park, Sunderland. We are looking to relocate to Eastgate Point, Hendon, Sunderland, within the next year. As Compliance Officer, you will report directly to the Scheduling and Resource Team Leader, where you will provide comprehensive administrative activities as needed in relation to the delivery of the end-to-end processes. This will include reporting, collation of information and housekeeping. Acting as a subject matter expert and working autonomously, ensuring all activities are completed in line with agreed KPIs. In the role of Compliance Officer, you will work a standard 36-hour working week, Monday to Friday, with an early finish on Fridays. We recognise the importance of a positive work-life balance-our hybrid working model offers the flexibility of both office and home-based work. To support collaboration and innovation, you\'ll be required to work from the office for part of the working week and be flexible to attend on-site meetings as needed. This position is subject to a basic DBS check, which will be arranged and paid for by Gentoo

Key Responsibilities

• Complete and be accountable for administrative and data input activities in line with agreed processes and ways of working, ensuring a customer-focused approach and delivery of an excellent customer experience.
• Update systems with information (e.g. raising, cancellation, deletion & scheduling jobs, follow-on work, etc) and documentation (e.g. certification, etc).
• Ensure all data input is completed accurately and on time.
• Provide support for our Customer, Operatives and Call Handling Team to address and resolve queries and requests via various channels, including email, telephone and Teams.
• Complete scheduling activities as needed, ensuring jobs are allocated in the most effective way and in line with priority (maximising productivity and customer experience).
• Complete cyclical (daily, weekly, monthly & annual) checking and housekeeping activities (including data cleansing) to ensure accuracy of data and identify potential issues - escalating issues as needed to Property Maintenance Managers.
• Complete reporting and collate KPIs as needed to assist in the delivery of an effective and efficient service for our customers.
• Support Managers in communicating with Operatives and booking/co-ordination of non-trade related appointments, e.g. van servicing, training, etc (liaise with Planners as needed).

What we are looking for

Essential

• Proven accurate and efficient administrative and data input skills.
• Excellent customer service, communication and interpersonal skills when supporting customers and colleagues.
• Highly developed written and verbal communication skills.
• Organised and adaptable with the ability to plan and organise your own workload and meet deadlines.
• Work experience in a similar role, ideally within a highly regulated business.
• Experience in providing an excellent customer-focused service.
• IT skills developed in a similar role, with a focus on Microsoft packages and the ability to navigate internal systems from training.

Desirable

• Detailed understanding of Excel and its functions, including pivot tables and v-lookups
• Experience of working in the Housing sector

Some of our great benefits include:

• 31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year.
• Early finish on Fridays
• Flexible and hybrid working.
• Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.
• Access to private healthcare through the Health Cash Plan.
• Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution.
• Salary sacrifice electric vehicle scheme
• Enhanced family-friendly leave
• Car mileage allowance if you use your personal vehicle for business purposes.
• Life assurance cover to the value of 3 times your annual salary