Compliance Monitoring Analyst

West Bromwich Building Society; Wolverhampton; On-site; GBP 30,000 - 45,000; Full time

Job summary

A regional building society based in Wolverhampton seeks a Compliance Monitoring Analyst to support compliance functions and ensure effective risk management. The role includes control testing, customer outcome assessments, and stakeholder feedback. Ideal candidates will have experience in compliance monitoring and excellent communication skills. Benefits include generous holidays, pension contributions, and opportunities for professional development in a supportive environment.

Benefits

Generous holiday allowance

Paid volunteering days

Enhanced parental leave

Life assurance

Private medical insurance

Flexible working options

Qualifications

• Experience in compliance monitoring and customer outcome testing methodology.
• Strong analytical and assessment capabilities.
• Ability to communicate effectively across all levels of an organization.

Responsibilities

• Perform control tests and Customer Outcome Testing.
• Provide feedback on risk management and compliance.
• Prepare and issue monitoring reports.

Skills

Control testing

Analytical skills

Communication skills

Multi-tasking

Prioritisation skills

Education

IFS/ICA qualification or willingness to achieve

Job description

Compliance Monitoring Analyst – We have a fantastic opportunity for someone looking to join us as a Compliance Monitoring Analyst. This role supports the Compliance Monitoring Manager and the Head of Compliance & Money Laundering Reporting Officer in providing the Society with a compliance monitoring function as a 2nd line of defence. Responsibilities include control testing, Customer Outcome/Journey testing and T&C scheme/Quality Assurance Monitoring across first line regulated activities. The role also provides feedback to stakeholders on the design, implementation, and effectiveness of controls, T&C schemes and Quality Assurance programmes to ensure good customer outcomes are delivered as part of effective legal & regulatory risk management.

Responsibilities

• Perform control tests, Customer Outcome Testing, T&C scheme and Quality Assurance checks against a range of regulatory risks.
• Provide effective feedback to business stakeholders regarding the identification of risks and the design, implementation and effectiveness of controls, T&C schemes, and QA activities.
• Recommend enhancements to risk management and ensure compliance with relevant regulations, including Consumer Duty Customer Outcome Requirements.
• Recommend additions to the Compliance Monitoring Plan to effectively manage Regulatory Risk and Consumer Duty obligations.
• Analyse and interpret a range of internal and external information such as risk universe data and regulatory requirements.
• Identify risk trends.
• Prepare and issue monitoring reports to business areas where a second line activity has taken place.
• Ensure outstanding actions are completed by the relevant business areas.

Qualifications & Experience

• Ability to apply control testing / compliance monitoring / customer outcome testing methodology across a range of regulated activities.
• Strong multi-tasking and prioritisation skills, managing competing deadlines.
• Good analytical and assessment skills.
• Excellent communication skills with the ability to establish close and co‑operative working contacts throughout the business, including Senior Management.
• Ideally, risk analyst/compliance monitoring experience.
• Previous experience in general financial services quality assurance.
• Relevant IFS/ICA qualification or willingness to work towards achieving such a qualification.

Benefits

• We pride ourselves on development opportunities and promote from within wherever possible.
• Holiday starting at 175 hours (25 days) plus bank holidays, with growth over time and the option to buy or sell up to 5 days holiday each year.
• Two paid volunteering days per year.
• Living Pensions – pension scheme starting at 5% employee contribution, with 7% employer contribution and a match of further contributions up to 10.6%.
• Enhanced maternity, paternity and adoption leave, including paid fertility treatment, neonatal and pregnancy loss leave.
• Life assurance provided by the Society at 4 times your salary.
• Yearly performance‑related pay scheme and pay review.
• Private medical insurance with discounted rates as your time with us grows, with the option to include family members.
• Salary Sacrifice electric/hybrid car scheme.
• Perkbox account giving you 24/7 access to perks, benefits, discounts, wellbeing tools and more.
• And much more: flexible working options, wellbeing support and a whole heap of warm West Bromness.

Equal Opportunity

We are a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply. We will adjust our recruitment journey and offer a guaranteed interview to disabled applicants who meet what we’re looking for. If you need support with applying to one of our roles, please get in touch at [e-mail].