Compliance Manager - Credit

LemFi; United Kingdom; Remote; GBP 80,000 - 110,000; Full time

Job summary

LemFi is seeking a core compliance professional for Pillar Labs Ltd, its regulated credit entity. You will provide second-line oversight of complaints, financial crime, and consumer protection while advising frontline teams under tight deadlines.

Responsibilities include reviewing content before publication, handling internal SARs, preparing MI for Board, and supporting regulatory change projects with the SMF16/17. A lean, high-impact environment awaits.

Qualifications

• 3+ years in a compliance role at an FCA-regulated firm.
• Hands-on financial crime experience: reviewing alerts, escalations, SARs.
• Experience reviewing and approving financial promotions against FCA rules.
• Knowledge of Consumer Duty and DISP complaints handling.

Responsibilities

• Provide second-line oversight across complaints, collections, and customer support.
• Review and approve customer-facing content before it goes live (marketing, app journeys, emails, promotions).
• Act as deputy MLRO: review financial crime alerts, escalations, and SARs; cover MLRO duties when needed.
• Run Consumer Duty outcomes monitoring and prepare MI for Board/ExCo.
• Prepare FCA returns and data requests; maintain breach and issues logs.
• Oversee third-party/vendor due diligence and ongoing monitoring (IARs).
• Support SMF16/17 on product reviews and regulatory change; utilize AI tooling for drafting and QA.

Skills

Regulatory compliance

Financial crime

FCA regulations

Financial promotions review

Consumer Duty

Regulatory reporting

Education

ICA Certificate or Diploma in Compliance or Anti Money Laundering

Tools

AI tooling

Job description

Ambition has no passport. That belief is why LemFi exists. We're the financial engine for people the world wasn't built to serve, the millions who move countries to build something better and find the financial system hasn't caught up with them yet. We started with remittances: the money people send home to the people they love. Now we run multi-currency accounts, Savings, eSIMs and Credit. Because staying connected to home and building somewhere new are not two separate things. They never were.

About the role

Pillar Labs Ltd is LemFi's regulated credit entity, and this is its core compliance hire. You'll sit inside a small, growing second-line function, reporting directly to the Compliance Lead and MLRO (SMF16/SMF17). The role spans the full width of a consumer credit business: day-to-day conduct oversight, financial crime, Consumer Duty, financial promotions, FCA returns and deputy MLRO cover. It's broad by design, because the function is lean and the business is building.

This is a hands-on role with real visibility. You'll give practical regulatory advice to Customer Support, Collections and Complaints, review and approve customer-facing content before it goes live, carry out first review of financial crime escalations and internal SARs, and prepare the MI that lands in front of the Board and ExCo. You'll also work directly with the SMF16/17 on new product launches, regulatory change and FCA engagement. If you want to own a wide brief in a business you can actually see growing, this is it.

What you'll build and own

• Deliver day-to-day second-line oversight across complaints handling (DISP), collections and arrears (CONC 7) and customer support, reporting findings and themes to the SMF16/17

• Review and approve all customer-facing content before it goes live: marketing, app journeys, servicing emails, arrears communications and partner promotions, assessed against the financial promotions rules, Consumer Duty and the CAP Code

• Act as deputy MLRO: carry out first review of financial crime alerts, escalations and internal SARs, prepare them for MLRO decision, and cover MLRO duties when needed

• Run Consumer Duty outcomes monitoring and testing, including vulnerable customer identification and support, and prepare the Board and ExCo MI pack

• Prepare scheduled FCA returns and ad hoc data requests ready for sign-off, and maintain the compliance breach log, issues log and actions tracker

• Carry out day-to-day oversight of third parties, including vendor due diligence and ongoing monitoring (IARs)

• Support the SMF16/17 on new product and product change reviews, regulatory change projects and the firm's financial crime framework, using AI tooling to move faster on drafting, analysis and QA

Your experience

• 3 or more years in a compliance role at an FCA-regulated firm, with direct exposure to consumer credit products

• Hands-on financial crime experience: reviewing alerts and escalations, drafting or reviewing internal SARs, and solid working knowledge of POCA and the Money Laundering Regulations

• Practical experience reviewing and approving financial promotions and customer-facing communications against the FCA rules

• Working knowledge of Consumer Duty and DISP complaints handling, with experience running second-line oversight or QA of complaints, collections or customer support

• Comfortable preparing written reports and MI for senior stakeholders, and giving clear, practical regulatory advice to first-line teams under time pressure

• At ease working in a lean team where you pick up the brief early, work through ambiguity and get things done without a large support structure around you

Nice to have

• Experience acting as deputy MLRO or nominated officer cover, and familiarity with vulnerable customer frameworks and Consumer Duty outcomes testing

• Experience of FCA regulatory returns, outsourcing oversight (IARs) and CONC in a fintech or fast-growing credit business

• A relevant qualification such as the ICA Certificate or Diploma in Compliance or Anti Money Laundering

Why join LemFi?

Your work here puts money back into families' pockets. That's the reward, and the weight of it. You'll take on some of the hardest problems in finance alongside people who do their best work when the stakes are real. We move fast and we expect a lot, because our customers can't afford for us to do otherwise. In return you get room to own real problems, global impact you can see, and a team that won't slow you down.

Bring grit and ownership and there's a place for them here. Ambition belongs here, come and show us yours.

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Recruitment agencies notice

LemFi does not accept unsolicited CVs from recruitment agencies. We work only with agencies on our preferred supplier list, and only when we’ve asked them for their support. Any CVs sent to us outside this arrangement will not incur a fee.

AI in hiring at LemFi

We use AI to cut admin, like notetakers that let interviewers focus on the conversation instead of typing. AI never makes hiring decisions. That responsibility always sits with our hiring teams. Read our AI use policy to see how we use AI and how we expect you to use it too.