Compliance Manager

ISS FACILITY SERVICES LIMITED; Reading; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading facility management company is seeking a Compliance Manager in Reading to ensure adherence to contractual and regulatory obligations. The candidate will oversee audits, performance monitoring, and lead compliance initiatives within a PFI healthcare environment, promoting safety and accountability. Strong expertise in compliance and auditing is essential for this permanent role.

Qualifications

• Expertise in compliance within PFI healthcare environments.
• Experience in auditing and compliance reporting.
• Proficient in performance management tools.

Responsibilities

• Ensure compliance with statutory and contractual obligations.
• Lead internal audits and resolve findings.
• Prepare monthly compliance reports.

Skills

Contractual compliance expertise

Auditing skills

Analytical skills

Communication skills

Education

Degree or professional qualification in Business, Finance, Health & Safety, Facilities Management, or Compliance

Tools

Microsoft Office

Teams

SharePoint

Job description

Compliance Manager

Contract: Healthcare
Location: Reading, RG30 4EJ
Hours of work: 37.5
Contract Type: Permanent

We are seeking a skilled and detail-oriented Compliance Manager to ensure full contractual, statutory, and regulatory compliance under the ISS PFI healthcare contract at Prospect Park Hospital.

Job Description

This senior management role is central to maintaining governance and compliance excellence across the site. You will oversee audits, performance monitoring, and reporting processes to ensure ISS meets all legal and contractual obligations while supporting operational teams to deliver safe, efficient, and high-quality services.

Acting as a key link between ISS, the NHS Trust, and Project Co, you'll safeguard service quality, drive continuous improvement, and foster a strong culture of safety, accountability, and compliance.

Key Responsibilities

• Ensure compliance with all statutory, legislative, and contractual obligations.
• Lead internal audits and ensure findings are reported and resolved promptly.
• Oversee the Performance Management System (PMS) and monitor service delivery performance.
• Manage Helpdesk reporting and drive corrective or preventative actions where required.
• Prepare monthly compliance reports and maintain accurate evidence using Teams and SharePoint.
• Ensure adherence to ISS systems, policies, and audit standards.
• Promote and maintain a safe, compliant working environment.
• Support HR, Training, and People & Culture functions on compliance and governance matters.
• Act as the key point of contact for compliance queries and liaise with stakeholders.
• Deputise for the Key Account Manager and champion a culture of accountability and improvement.

Professional and Personal Competencies / Qualifications

• Strong expertise in contractual, statutory, and legislative compliance, ideally within a PFI healthcare environment.
• Proven experience in auditing, performance monitoring, and compliance reporting.
• Excellent analytical and problem‑solving skills, with the ability to assess complex data, identify risks, and implement solutions.
• Proficient in Microsoft Office, Teams, SharePoint, and performance management tools.
• Skilled in communication, influencing, and conflict resolution, with confidence engaging senior stakeholders and client representatives.
• Demonstrates leadership, integrity, and organisational ability with a focus on continuous improvement and accountability.

Qualifications

• Degree or professional qualification in Business, Finance, Health & Safety, Facilities Management, or Compliance.
• Professional auditing or quality management certifications (e.g., ISO, Six Sigma, Internal Auditor) – desirable.
• Health & Safety or Food Safety qualifications – advantageous for healthcare environments.
• Evidence of Continuous Professional Development (CPD) in compliance, contract management, or NHS standards is beneficial.

The Company

ISS is a world‑leading workplace and facility management company, committed to doing business the right way and supporting inclusive hiring practices.

Equal Employment Opportunity Statement

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.