Compliance, Conduct & Operational Risk (CCOR) EMEA Quality Assurance

Fairygodboss; Bournemouth; On-site; GBP 42,000 - 60,000; Full time

Job summary

J.P. Morgan is seeking a Quality Associate within Risk Management and Compliance to support QA testing across AML and Fraud activities, including SARs, sanctions, and no-file cases. You will review case narratives, verify data integrity, and communicate findings to stakeholders.

You will prepare QA summary reports, identify defects, and suggest process improvements, working with global teams to uphold internal controls and regulatory standards.

Qualifications

• Experience in Financial Crime Compliance, AML and/or Fraud.
• Strong analytical skills and attention to detail.
• Excellent written and verbal communication.
• Proficient in MS Excel and PowerPoint.

Responsibilities

• Perform QA reviews of AML and Fraud Investigations (SARs and Cases) to confirm accuracy and adherence to internal controls.
• Review case narratives and supporting evidence to ensure red flags and risk indicators are properly documented.
• QA testing of Sanctions processes to verify actions are applied and documented with evidence.
• Validate data integrity across case management systems and identify inconsistencies.
• Identify and classify QA defects; prepare clear, actionable write-ups aligned to procedures.

Skills

AML & Fraud domain

Data analysis

Attention to detail

Communication skills

Tools

Excel

PowerPoint

Job description

As part of Risk Management and Compliance, you are at the center of keeping JPMorganChase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks and using your expert judgement to solve real-world challenges that impact our company, customers, and communities.

The Quality Assurance team is an independent function within Compliance, providing ongoing quality reviews of work performed by Compliance Production teams.

As a Quality Associate in Risk Management and Compliance, you will predominantly support QA testing across AML and Fraud activity, including Suspicious Activity Reports (SARs) and No-File Cases, as well as Sanctions Reporting and Investigations activity. You will perform targeted reviews, summarize results, and communicate findings to stakeholders-including identifying incorrect decision-making, gaps in process/procedure, and concerns regarding data integrity and adherence to standards.

Job Responsibilities

• Perform Quality Assurance (QA) reviews of AML and Fraud Investigations (SARs and Cases) to confirm completeness, accuracy, and adherence to internal controls and standards.
• Review case narratives, supporting evidence, and case outcomes to confirm AML red flags, key risk indicators, and relevant typologies have been identified, assessed, and appropriately documented with a clear rationale.
• Conduct QA testing of Sanctions processes and outputs to verify required restrictive actions were applied and clearly documented with supporting evidence.
• Validate data integrity across case management systems and supporting documentation; identify and document data gaps and inconsistencies.
• Identify, log, and classify QA defects; ensure write-ups are clear, actionable, and aligned to applicable procedures and requirements.
• Apply independent judgment and elevate questions or concerns when rationale or supporting evidence for risk-based decisions is unclear or insufficient.
• Prepare and deliver QA summary reports to stakeholders, including defect trending and recommendations for process improvements.

Required qualifications, capabilities, and skills

• Experience within the Financial Crime Compliance industry, in particular exposure to Anti Money Laundering and/or Fraud.
• Strong research and analytical skills, with attention to detail, and the ability to analyze large amounts of data.
• Excellent written and oral communication skills, to clearly articulate results of testing.
• Ability to translate technical data and information into business reports and presentations, with a good level of proficiency in MS Excel and PowerPoint.

Preferred qualifications, capabilities, and skills

• Prior experience in Quality Assurance/Controls/Audit related roles within the Compliance industry.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Our Compliance teams work globally across all lines of business to advise internal stakeholders on the impact of regulatory requirements and how to balance these with the firm's needs. Their diverse mandate means they also provide input on new business strategies, product lines, policies, training, operational processes, risk mitigation and control.