Compliance Assurance Officer

MERJE Ltd; Manchester; Remote; GBP 40,000 - 55,000; Full time

Job summary

A regulated financial services firm seeks a Compliance Assurance Officer to oversee compliance activities and ensure good customer outcomes. This home-based position in the UK involves monitoring outsourced mortgage servicing performance, analyzing trends, and delivering assurance activities. Candidates should have a strong background in compliance assurance, excellent analytical skills, and the ability to communicate findings effectively.

Qualifications

• Experience in overseeing compliance and assurance activities.
• Ability to monitor outcomes and analyze performance trends.
• Strong communication skills to interact with stakeholders.

Responsibilities

• Conduct outcomes monitoring in line with the Outcomes Monitoring Framework.
• Deliver wider assurance activities as directed by management.
• Develop and maintain necessary monitoring tools and tracks.

Skills

Experience in compliance assurance

Strong analytical skills

Ability to provide clear feedback

Job description

Compliance Assurance Officer

Home Based UK wide

12 Month contract

A great opportunity has arisen for a Compliance Assurance Officer to support the delivery of high-quality oversight of an outsourced mortgage servicing partner. The role focuses on outcomes monitoring, performance assessment, and broader assurance activity to help ensure good customer outcomes and strong regulatory compliance.

You will work closely with operational stakeholders, undertake structured monitoring, analyse performance trends, and support the production of governance reporting. This is an ideal role for someone with experience in compliance assurance or oversight who is looking to broaden their skill set within a regulated mortgage environment.

Key Responsibilities

Conduct outcomes monitoring in line with the Outcomes Monitoring Framework, ensuring high-quality, well-evidenced testing.

Deliver wider assurance activity as directed, supporting delivery of the Integrated Assurance Plan.

Provide clear feedback on findings to internal colleagues and the outsourced servicing partner.

Meet regularly with servicing partner representatives to understand root causes of issues and agree appropriate actions.

Develop and maintain testing sheets, action trackers and audit trail...