Compliance Assurance Analyst (FS)

John Lewis Partnership; Greater London; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

John Lewis Partnership is seeking a data-focused Compliance Assurance Analyst to join our 2LoD Compliance Monitoring team in London, delivering an always-on, risk-based assurance programme across Financial Services. You will use MI, data analytics and dashboards to provide independent oversight of regulatory compliance, conduct risk and operational controls with a primary focus on FCA Consumer Duty.

You will translate complex data into clear insights for governance committees, support continuous

Qualifications

• MI and data analysis experience in a regulated financial services environment.
• Experience designing reporting dashboards with BI tools (Tableau/Power BI).
• Ability to dissect complex datasets and communicate findings to stakeholders.
• Curious, data-driven mindset with focus on improving processes and controls.

Responsibilities

• Data-led Monitoring: conduct continuous assurance monitoring, risk-based reviews, and root cause analysis using complex datasets.
• Dashboard Development & Maintenance: develop and maintain dashboards to track compliance metrics and KRIs.
• Management Reporting: produce management reporting and translate findings into actionable insights for governance committees.
• Data Governance & Quality: maintain data quality standards and reconcile data sources.
• Continuous Improvement: identify inefficiencies and enhance 2LoD oversight processes and techniques.
• Capability Growth: engage in training to grow analytics capabilities and industry knowledge.

Skills

Data analysis

BI & dashboard design

Problem solving

Continuous improvement

Regulatory knowledge

SQL / data extraction

Tools

SQL querying

Speech analytics

Workflow systems

Job description

About The Role

We are seeking a data-focused Compliance Assurance Analyst to join our 2LoD Compliance Monitoring team, delivering an ‘always-on’, risk-based assurance programme across Financial Services. In this role, data and analytics are at the heart of everything you do. You will leverage management information (MI), data analytics, and reporting dashboards to provide independent oversight of regulatory compliance, conduct risk, and operational controls. With a primary focus on FCA Consumer Duty requirements, your insights will be vital in evidencing effective governance, ensuring good customer outcomes, and proactively identifying potential risks of customer harm.

About The Role

We are seeking a data-focused Compliance Assurance Analyst to join our 2LoD Compliance Monitoring team, delivering an ‘always-on’, risk-based assurance programme across Financial Services. In this role, data and analytics are at the heart of everything you do. You will leverage management information (MI), data analytics, and reporting dashboards to provide independent oversight of regulatory compliance, conduct risk, and operational controls. With a primary focus on FCA Consumer Duty requirements, your insights will be vital in evidencing effective governance, ensuring good customer outcomes, and proactively identifying potential risks of customer harm.

At a glance

• Salary: The expected salary is up to £50K, depending on the skills and experience you would bring to the role.
• Contract type: 6 Month Fixed Term Contract (external) / Secondment (internal)
• Working pattern / flexible working: The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home-based upon your personal needs, whilst balancing the needs of the business. The team is currently required to be in the office 1 day a week and on a more ad-hoc basis to attend key meetings as required,, with Monday being the core day for Financial Services
• Location: This role is based at our London Head Office campus in Pimlico.

Key Responsibilities

• Data-led Monitoring: Conduct continuous assurance monitoring, risk-based reviews, and root cause analysis using complex datasets to identify trends and mitigate potential customer harm.
• Dashboard Development & Maintenance: Support the development of, and maintain, automated assurance focussed dashboards to track compliance metrics, monitor key risk indicators (KRIs), and present clear findings to relevant first line teams.
• Management Reporting: Support the production of management reporting, translating findings into meaningful insights which support first line remediation via governance committees.
• Data Governance & Quality: Maintain data quality standards across assurance reporting, reconciling data sources and investigating discrepancies to ensure trusted analytics.
• Continuous Improvement: Leverage data trends to identify inefficiencies and continuously improve 2LoD oversight processes and assurance techniques.
• Capability Growth: Actively participate in subject matter and technical training to continuously stretch your analytical capabilities and industry knowledge.

Essential Skills

• Data Analysis: Strong background in Management Information (MI) and data analysis within a regulated financial services environment, with the ability to interpret and communicate complex data clearly to relevant stakeholders.
• Business Intelligence & Dashboard Design: Experience using Tableau, Power BI, or similar reporting tools, to design and develop reporting dashboards.
• Problem-Solving: Proven capability to dissect complex datasets and identify issues and root causes, with a creative approach to supporting first line with recommendation and management actions.
• Continuous Improvement & Optimisation: Ability to demonstrate a curious and data-driven mindset in order to identify data anomalies and early warning indicators, with a focus on implementing innovative improvements to current processes with a strong attention to detail.

Desirable Skills

• Regulatory Foundation: Knowledge of Regulatory Compliance, Risk Management frameworks, and conduct standards within a regulated financial services environment.
• Advanced Technical & System Proficiency: Familiarity with SQL querying, speech analytics, or workflow systems to enhance data extraction and drive deeper insights.

About The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles. We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.