Compliance and Performance Manager

NHS; City Of London; On-site; GBP 64,000 - 72,000; Full time

Job summary

A leading NHS healthcare provider is seeking a Compliance & Performance Manager. This role involves managing compliance assurance and performance across the Trust's Estates Department, ensuring statutory and regulatory requirements are met. Ideal candidates will have a degree in engineering and significant management experience. This is a full-time, permanent position located in Chelsea, London with a salary between £64,156 to £71,148 annually.

Benefits

Dynamic working environment

Wide range of staff benefits

Learning and development opportunities

Qualifications

• Professional knowledge to Degree in an engineering discipline or equivalent.
• Knowledge across a range of Engineering and Building Compliance Disciplines.
• Significant proven management experience.

Responsibilities

• Manage Trust Estate Compliance assurance and performance.
• Set, monitor and report compliance performance.
• Develop and manage a database of Compliance Information.

Skills

Knowledge of associated legislation

Financial Management

Communication skills

Analysis of complex Estates issues

Influencing skills

Interpersonal skills

Education

Degree in an engineering discipline

Professional Qualification/Membership of a professional institution

Tools

CAFM systems

Microsoft Office

Engineering test tools

Job description

Overview

The Estates Department at the Royal Marsden NHS Foundation Trust requires Compliance & Performance Manager, Trustwide. The Estates Department provides a critical service to the Trust, Estates directly impacts on frontline clinical care, cutting edge research, infection prevention and control and efficiency and sustainability across the Trust. The effectiveness of the Estates service is governed by the skills, experience, professionalism, productivity and attitude of the Estates staff. The postholder must conduct their behaviour at all times in a professional manner and consistent with Trust Values. The post holder will take full ownership of the role and responsibilities of the post as detailed in the Job Description and Person Specification.

Responsibilities

• Responsibility for the management of the Trust Estate Compliance assurance and performance.
• Responsible for setting, monitoring and reporting the Estates Department's compliance performance with respect to statutory and HTM requirements Trust wide, incorporating in-house teams and external Contracts.
• Responsible for supporting the Estates team by providing a full and flexible Business Team and Digital Asset Team and lead the operational management of all Estates CAFM (Computer Aided Facilities Management) Systems, including Business Performance (statutory and mandatory record keeping and management), Business/Digital Asset Team support, contract management and managing & co-ordinating compliance models & systems.
• Provision of expert specialist and professional engineering expertise to other Estates staff, directors and senior managers within the organisation.

About us

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That’s why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Details

Date posted: 30 October 2025

Pay scheme: Agenda for change

Band: Band 8a

Salary: £64,156 to £71,148 a year per annum inc HCAS

Contract: Permanent

Working pattern: Full-time

Reference number: 282-E946

Job locations: Royal Marsden Chelsea, Fulham Road, Chelsea, SW3 6JJ

Job description

For further information on this role, please see the attached detailed Job Description and Person Specification.

Core responsibilities

• 2.1 The post holder will provide and receive highly complex engineering information relating to engineering maintenance services, review maintenance contract performance, project technical information and Operation and Maintenance documentation and communicate this information to relevant levels including Executive and senior management levels.
• 2.2 Responsible for the management of the Business and Digital Asset Teams.
• 2.3 Audit/review Estates evidence and evidence-based management systems to assure compliance with relevant standards i.e., BSEN, CQC, HTM, HBN, QMS ISO 9001.
• 2.4 Develop, maintain and manage a database of Compliance Information for all Estate Statutory Compliance and HTM-governed services.
• 2.5 Manage and monitor Estates compliance with NHS HTMs including adequacy of appointed persons and maintain necessary training and certification records.

Person Specification

Education/Qualifications Essential

• Professional knowledge to Degree in an engineering discipline (electrical, mechanical, building services etc) or equivalent PLUS Specialist, management knowledge acquired through training and experience to equivalent Masters level.

Desirable

• Professional Qualification/ Membership of an appropriate professional institution.

Experience Essential

• Knowledge across a range of areas including Engineering and Building Compliance Disciplines underpinned with theoretical knowledge and practical experience.
• Significant proven management experience
• Proven track record of managing a variety of diverse services within an Estates Environment.
• Experience of developing operating procedures, process mapping, maintenance service demand and capacity assessments and auditing techniques to drive continuous improvement
• Experience of operational Estates contract management and performance review
• Experience of Risk management and compliance Systems.
• Extensive experience of working with highly complex facts requiring analysis, interpretation and comparison of range of options and evidential explanations and recommendations across a wide range of estates matters from detailed budget performance to compliance reporting taking into account legislation, H&S, conflicting demands, professional and technical expert advice
• Experience of CAFM systems
• Experience of the Estates Return Information Collection (ERIC).
• Experience of undertaking the Premises Assurance Model (PAM).
• Experience of working effectively on a wide range of issues in a rapidly changing environment.

Desirable

• Estates Services experience in the NHS

Skills Abilities/knowledge Essential

• Knowledge of associated legislation. Quality assurance and value for money. Sound knowledge of Financial Management.
• Develops long term estates operational strategies and plans for Hard Fm services to meet the organisations needs for critical services.
• Communicates highly complex or highly sensitive information both written and verbal relating to complex estates compliance & estates service performance.
• Analysis of highly complex Estates issues taking into account technical memorandums, legislation and health and safety guidance performance of Hard FM (estates) services in relation to Estates operational issues.
• Analysis of performance targets (KPI's) and strategic objectives.
• Well-developed influencing skills, with the ability to motivate and build a resilient Estates business support teams and gain consensus at all levels within the organisation.
• Able to lead, manage, motivate and develop staff
• Development of policies and operating procedures for the Hard FM (estates) services and contributes to and ensures compliance with national and corporate policies e.g. CQC standards.
• Proven skills for the investigation, on-going improvement and proactive monitoring & reporting of estates services and estate condition.
• Ability to undertake R&D activity into root causes of estates non-compliance (condition surveys), financial performance against business plans and identify explanations and plans to increase compliance & performance
• Competent user of related software and toolkits for operational and senior management performance reporting (SBS & Cognos, PAM compliance, Model Hospital, ERIC, Datix, CAFM).
• Evidence of effective interpersonal skills with particular ability to liaise with multidisciplinary team members
• Regularly uses Microsoft Office software to create reports and develop performance management reporting templates (using spreadsheets/databases) in order to inform senior management.
• Use of engineering test and measurement tools (Micromanometer, Medical Gas Test kit, Power analyser), uses and edits computerised technical drawings (CAFM/Computer Aided Design - CAD)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: The Royal Marsden NHS Foundation Trust

Address: Royal Marsden Chelsea, Fulham Road, Chelsea, SW3 6JJ

Employer's website: https://www.royalmarsden.nhs.uk/working-royal-marsden