Compliance Administrator

MSV Housing Group; Swindon; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A prominent housing association in Swindon is seeking a Compliance Administrator to enhance service delivery and ensure compliance with regulations. You will support the Compliance Manager with documentation and data management while providing high-quality customer service. The ideal candidate will have a strong educational background and experience in compliance management within social housing. This role offers flexible working arrangements and a range of benefits including generous holiday and health support.

Benefits

Flexibility on work location

33 days holiday plus bank holidays

Company pension scheme with up to 10% match

Health cash plan for treatments

Enhanced sick pay program

Employee assistance programs

Learning and development opportunities

Commitment to equality and inclusion

Qualifications

• Good standard of general education with GCSEs at grade C or above.
• Experience with compliance management systems in social housing.
• High IT literacy and experience with Microsoft Office.

Responsibilities

• Provide administrative and data support to the Compliance Manager.
• Manage compliance records and coordinate assurance reporting.
• Update and monitor property compliance data and produce reports.
• Coordinate inspections and liaise with contractors for service delivery.
• Handle filing, invoices, and respond to customer queries.

Skills

IT literacy

Customer service

Attention to detail

Document management

Education

Minimum 5 GCSEs including English and Maths

Tools

Microsoft Office

Data management systems

Job description

At MSV Housing we are committed to ensuring our customers have high‑quality, safe homes. The Compliance Administrator is key to making this happen, providing administrative, clerical and secretarial support to the Compliance Manager and delivering excellent customer service across the Asset Management engagement with residents, clients and third‑party stakeholders.

Responsibilities

• Provide administrative and data support – assist the Compliance Manager and team with document preparation, data systems management and service delivery.
• Manage compliance records and reporting – maintain accurate records and coordinate assurance reporting for regulatory and statutory compliance.
• Support compliance systems and processes – update and monitor property compliance data (e.g., fire safety, asbestos, water testing) and produce regular reports.
• Coordinate appointments and contractor liaison – arrange inspections, meetings and liaise with contractors and suppliers to ensure timely service delivery.
• Ensure effective documentation and customer service – handle filing, invoices, satisfaction surveys and respond to queries to maintain high service standards.

Qualifications

• Good standard of general education with a minimum of 5 GCSEs or equivalent at grade C or above, including English and Maths.
• Experience of compliance management systems in a social housing context.
• High levels of IT literacy, including Microsoft Office and use of data management systems.
• Experience responding positively to customer queries and complaints conscientiously and diligently with attention to detail.

About MSV

We own and manage almost 9,000 homes across Greater Manchester, Lancashire and West Yorkshire. We pride ourselves on being a housing association that retains our original values and missions, delivering a range of housing solutions to the most vulnerable in society. Our main priority remains to deliver and build on the services we provide as a social values organisation. We embrace equality and inclusion and are genuinely focussed on people. We want better life chances for our people, work with customers to strengthen our business and aim to see fewer homeless people and people in poverty.

Benefits

• Flexibility on where you work – home‑working kit provided.
• 33 days holiday per year plus bank holidays, and a holiday‑buy scheme.
• Company pension scheme with up to 10% matched contributions.
• Company‑funded access to a health cash plan for everyday health treatments (optical, dental, etc.).
• Enhanced sick pay – up to 3 months full pay and 3 months half pay.
• Health and wellbeing support, including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives.
• Life assurance subject to being a member of the company pension scheme.
• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career.
• Commitment to equality and inclusion – employee network groups covering anti‑racism, LGBTQ+, disability and long‑term health conditions, carers and menopause.

Equality and Inclusion Statement

MSV is committed to equality and inclusion. All applications are scored against the essential criteria of the role; we encourage candidates to submit an amended CV if possible. MSV supports work‑life balance, including flexible working options and wellbeing support for all colleagues.