Complex Needs Specialist (London)

Waythrough; Greater London; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

27 days annual leave

Pension scheme 4.5% employer contrib.

Life assurance (3× salary)

Birthday leave

Professional fee reimbursement

24/7 online GP access

Job summary

Waythrough is recruiting a Complex Needs Specialist in the HAGA Seven Sisters area. You will manage a caseload of adults, delivering recovery support from the office and in community settings.

You will provide person-centred, evidence-based interventions for OST, alcohol and non-opiate use, working with GPs and social care networks. Permanent, full-time role with a salary within £28,487–£34,730 and a comprehensive benefits package.

Qualifications

• Strong passion for supporting individuals through recovery.
• Ability to build positive, professional relationships with service users and stakeholders.
• Experience delivering person-centred or tailored interventions.
• Strong communication and motivational skills.
• Ability to work collaboratively within multi-disciplinary teams.
• Community-focused, inclusive approach to practice.

Responsibilities

• Deliver structured one-to-one support and harm minimisation advice.
• Develop and review personalised recovery plans.
• Facilitate and run group sessions within the service and wider community.
• Empower service users to set and achieve recovery goals safely.
• Build strong, collaborative relationships with GPs, healthcare professionals, and wider social care networks.
• Work with community partners to access additional services beyond appointments.
• Support and engage volunteers and peer support workers.

Skills

Communication

Team collaboration

Person-centred care

Motivation

Job description

Complex Needs Specialist

Location: HAGA Seven Sisters

Working Hours: Full-time, 37 hours per week

Contract Type: Permanent

Salary: £28,487- £34,730 per annum

About the Role

As a key member of the Haringey Recovery Service (HRS), you will manage a caseload of adult service users receiving recovery support within community settings. The role involves working both from the main office at HAGA/HRS, 590 Seven Sisters Road, and out in the community.

You will deliver person-centred, evidence-based interventions to support individuals accessing care for:

• Opioid Substitution Therapy (OST)
• Alcohol use
• Non-opiate substance use
• Combined alcohol and non-opiate needs

This is an opportunity to play a meaningful role in improving health outcomes and supporting individuals throughout their recovery journey.

Key Responsibilities

• Deliver structured one-to-one support and harm minimisation advice
• Develop and review personalised recovery plans
• Facilitate and run group sessions within the service and wider community
• Empower service users to set and achieve recovery goals safely
• Build strong, collaborative relationships with GPs, healthcare professionals, and wider social care networks
• Work alongside community partners to support access to additional services beyond appointments
• Support and engage volunteers and peer support workers

To Succeed in This Role, You Will Need

Essential

• A strong passion for supporting individuals through recovery
• Ability to build positive, professional relationships with service users and stakeholders
• Experience delivering person-centred or tailored interventions
• Strong communication and motivational skills
• Ability to work collaboratively within multi-disciplinary teams
• A community-focused, inclusive approach to practice

Desirable

• Experience working within substance misuse services or similar support roles
• Knowledge of harm reduction approaches and recovery models
• Experience facilitating group sessions or workshops
• Understanding of partnership working across health and social care services

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you'll enjoy a comprehensive benefits package:

• 27 days' annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days' annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [e-mail]

Closing Date: 2026-10-09