Complex Manager

Verdant Leisure Limited; Brighton; On-site; GBP 38,000 - 50,000; Full time

Job summary

An established leisure company in the UK is seeking a Complex Manager to oversee food and beverage operations within their holiday parks. The successful candidate will have strong leadership skills, proven management experience, and a commitment to exceptional customer service. This full-time role offers a salary starting from £38,000 per annum and includes staff accommodation. If you thrive in a vibrant environment and enjoy making a difference, this role is for you.

Benefits

Enhanced annual leave

Online discount platform

Discounts on park breaks

Annual ‘Verdant Experience’ park break

24/7 counselling and advice line

Training and development opportunities

Qualifications

• Proven experience as a multi-site F&B Manager or a similar role.
• Strong leadership and people management skills.
• Good knowledge of relevant Licensing Laws and food safety standards.

Responsibilities

• Oversee daily operations of all food and beverage outlets.
• Develop strategies to increase sales and improve guest satisfaction.
• Train and manage a team of food and beverage staff.

Skills

Food and Beverage Management

Leadership

Budget Management

Licensing Laws Knowledge

Customer Service

Communication Skills

Education

Personal License

Job description

Complex Manager

We’re getting ready for an exciting transformation as our venue undergoes a full refurbishment, including a modern, brand-new kitchen. We’re now looking for enthusiastic, committed individuals to join us ahead of our relaunch. Expected start date from February 2026! If you believe in being brilliant at the basics, delivering consistently high standards, and creating great guest experiences, we’d love to hear from you. We’re looking for people who bring energy, reliability, and a positive attitude to every shift. We also offer on-site staff accommodation*, making it easy for you to focus on what you do best from day one. If you’re ready to join a refreshed, modern, and fast-paced environment where your effort truly makes a difference, this could be the perfect next step for you.

Contract & Compensation

Salary: From £38,000 pa depending on experience

Contract Type: Permanent

Hours: Full time, 45 hours over 5 days each week. Shifts will include evenings, weekends and bank holidays.

Location: Riverside Leisure Park, South Rd, Wooler NE71 6NJ

About the Role

With overall responsibility for the food and beverage service across the venue you will oversee all aspects of the service and the staff, leading by example with a friendly and professional approach. Ensuring our customers are having the best experience possible is an integral part of the role, whether it is dealing with complaints swiftly, mentoring the team in customer service excellence or just getting stuck into whatever tasks need completing during a busy shift. Achieving KPIs related to stock management, wage percentages and team development will be a key part of this role.

Typical Duties and Responsibilities

• Oversee the daily operations of all food and beverage outlets within the holiday park
• Develop and implement strategies to increase sales and improve guest satisfaction
• Create and manage budgets for all food and beverage outlets
• Train, supervise and manage a team of food and beverage staff across multiple venues
• Maintain inventory and ordering of food and beverage supplies across multiple venues
• Monitor and control stock levels, waste and wage percentages across multiple venues
• Collaborate with other departments to ensure excellent customer service and positive interactions
• Develop and motivate the team to achieve their full potential

About the Person

You will need to have previous experience of managing a food and beverage service and be able to demonstrate effective measures for reducing waste and increasing sales. You will also need to have previous experience with managing and developing a staff team and be able to demonstrate effective ways of motivating the team to achieve excellence. Good knowledge of the licensing laws (plus a personal license) and food standards agency code of practice is essential.

Skills and Experience Required

• Proven experience as a multi-site F&B Manager or a similar role
• Experience managing multiple venues, stock control, and managing wage percentages
• Strong leadership and people management skills
• Strong financial acumen and ability to create and manage budgets
• A good knowledge of relevant Licensing Laws and food safety standards
• Excellent communication, numeracy and organisational skills.
• A flexible, friendly and professional manner.
• A strong commitment to delivering consistently exceptional customer service.

Benefits

• Enhanced annual leave entitlement for length of service
• Save money with our online discount platform
• Discounts on park breaks for you, your friends and your family
• Discounts on park facilities, including restaurant and leisure
• An annual ‘Verdant Experience’ – a park break, but with no charge!
• Access to a 24/7 confidential counselling and advice line
• Opportunities for recognition and reward
• Training & development opportunities

About the Company

Verdant Leisure own and operate holiday parks in some of the UK’s most picturesque spots across Scotland and England. Each of our parks are unique with plenty to offer, whether its beach‑side or countryside, self‑catering holidays or holiday home ownership, entertainment in our bars and restaurants or a relaxing swim in our pools. We are passionate about our customers and work hard to ensure they have the best possible experience at our parks.

Verdant Leisure is an equal opportunities employer and a member of the Disability Confident scheme. Please contact us if you require any information in an alternative format.