Complex Injury Paralegal

Davies Group; Manchester; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Davies Incentive Plan

25 days holiday

Simply Health Care Cash Plan

WeCare online GP & wellbeing

Death In Service - after 1 year

Pension Contribution 5%/3%

Cycle to Work

Tech Scheme

Season Ticket Loan

Gym Flex

Online Discount Sites

Gourmet Society Discounts

Merlin Attractions Tickets

Local Retail Discounts

Job summary

Keoghs in Manchester is seeking an ambitious Complex Injury Paralegal to support the High Value Injury team alongside Lead Lawyer and Partner Lauren Flanagan. This role offers hands-on experience handling high-value, complex and catastrophic injury claims, including multi-track Employers' Liability, Public Liability and Road Traffic Accident cases.

Working within a supportive team, you'll progress challenging cases with ongoing guidance, supervision and development, building your expertise in

Qualifications

• Experience in the litigation process within a PI or RTA/EL role.
• Strong telephone and communication skills with stakeholders at all levels.
• Ability to organise, prioritise and manage multiple files.
• Calm under pressure with the ability to adapt and delegate when needed.

Responsibilities

• Prepare basic court documents, file/serve documents, and diarise court orders and deadlines.
• Coordinate with experts and counsel for CVs, fees and conference availability.
• Communicate with insureds and witnesses for conferences and hearings; draft witness summons.
• Liaise with courts on hearings, applications and consent orders.
• Register and update CRU; notify CRU of settlements.
• Maintain expert summaries, interim payments, and offer history in the CMS.
• Arrange medical appointments, chase reports, and draft medical records mandates.
• Review medical records and prepare summaries using the records spreadsheet.
• Review photos and surveillance; prepare a concise evidentiary summary.
• Redact documents to maintain privilege and GDPR compliance.
• Handle calls and queries from insureds, insurers, experts and witnesses.
• Arrange payments as required; conduct legal research.
• Meet performance targets and quality standards.

Skills

PI paralegal experience

Litigation process

Communication skills

Organisational skills

Calm under pressure

Attention to detail

Literacy and IT

Team player

Value alignment

Education

5 GCSEs (grades 5+ or A-C)

LPC or ILEX or equivalent

Job description

Complex Injury Paralegal

Application Deadline: 11 September 2026

Department: Legal

Employment Type: Permanent - Full Time

Location: Manchester

Reporting To: Lead Lawyer / Partner

Description

Due to continued growth, Keoghs is looking for an ambitious Paralegal to join our Manchester-based Complex Injury team, working closely alongside Lead Lawyer and Partner Lauren Flanagan. This is a fantastic opportunity to gain hands-on experience supporting the handling of high-value, complex and catastrophic injury claims, including multi-track Employers' Liability, Public Liability and Road Traffic Accident cases.

Working within a supportive team, you'll play a key role in progressing challenging and rewarding cases while receiving ongoing guidance, supervision and development. If you already have experience in a personal injury paralegal role and are looking to build a long-term career in complex injury litigation, this role offers an excellent platform to develop your expertise and continue your own career journey.

Key Responsibilities

You will work as part of a team, supporting those with responsibility for progressing each file from receipt of papers from the insurer client to resolution of the claim. The role will include:

• Preparing basic court documents; filing and serving court documents; and diarising of court orders and hearing dates


• Liaising with experts and counsel regarding CVs, fees and availability for conferences, JSMs and hearings


• Liaising with insureds and witnesses regarding attendance at conferences, JSMs and hearings. Drafting of witness summons.


• Liaising with courts regarding hearings, applications and consent orders


• Registering and updating CRU, notifying CRU of settlement


• Maintaining experts summary, interim payment records and offer history within case management system


• Arranging appointments for claimants to be seen by medical experts; chasing for reports; drafting medical records mandates; applying for records and police accident reports


• Review of medical records and drafting summaries of those reviews using the records review spreadsheet


• Review of photographic evidence and surveillance footage and preparing a precis of the evidence


• Redaction of documents to ensure legal privilege maintained and/or no GDPR breaches


• Fielding telephone calls and dealing with general queries received from parties involved in the claims including the insureds, insurers, experts and witnesses


• Arranging payments where required


• Conducting legal research.


• Delivery of agreed performance targets and quality standards

Skills, Knowledge & Expertise

• Minimum education standard of 5 GCSEs grades 5 or above or A-C with established interest in law either through further education (e.g. LPC or ILEX) or experience within a legal environment


• Experience of and understanding of the litigation process, in a file handling or assistant RTA OR EL, PL personal injury role


• Good telephone and communication skills with people at all levels inside and outside the business


• An ability to organise and prioritise tasks using initiative


• Calm under pressure with the ability to re-prioritise and delegate effectively when required


• An ability to maintain attention to detail when dealing with repetitive tasks


• Self-confidence, with good literacy and IT skills


• Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met


• Ability to work effectively within the Keoghs shared values framework

Job Benefits

• Davies Incentive Plan


• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)


• Simply Health Care Cash Plan


• WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing


• Death In Service - after 1 years' service


• Pension Contribution based 5% Employee / 3% Employer


• Cycle to Work Scheme*


• Tech Scheme*


• Season Ticket Loan*


• Gym Flex*


• Access to Online Discount Sites


• Discounted Gourmet Society Membership


• Discounted Tickets for Merlin Attractions nationwide


• Discounts at local retail outlets

*after successfully completing probation