Complex Flow Liaison Team Leader | University Hospitals Coventry and Warwickshire NHS Trust

UHCW NHS Trust; Coventry; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading NHS Trust in the UK is looking for a professional to work autonomously within a hospital to manage discharge planning and support patients through complex discharge processes. The ideal candidate will have a pivotal role in leading the Patient Flow Liaison Team, ensuring effective discharges while adhering to Trust policies. This role also involves training staff and communicating effectively with various stakeholders to enhance patient care.

Responsibilities

• Assess, advise, and support the ward with discharge pathways.
• Contribute to effective discharges, adhering to Trust policy.
• Support and upskill the wards on discharge planning.
• Participate in the development of the Patient Flow Liaison team.
• Lead and support the Patient Flow Liaison Team.
• Deliver training on discharge planning tools as required.
• Support discharge for patients when IDT is unavailable.
• Communicate discharge processes with patients and families.

Job description

Overview

To work autonomously within the hospital demonstrating effective time management skills to manage a varied caseload and complexity.

Responsibilities

• To assess, advise and support the ward with the appropriate Discharge Pathway to meet the individual patient’s level of need. For complex pathway 0 patients including Domestic violence, modern day slavery, human trafficking and homelessness.
• To contribute to effective discharges, ensuring adherence to Trust policy at all times.
• To support and upskill the wards and MDT on discharge planning and pathways and appropriate service pathways.
• To participate in the planning, development and evaluation of the Patient Flow Liaison team, holding responsibility for team development.
• To lead and provide support to the Patient Flow Liaison Team, with an overview of the teams’ caseload, to ensure the correct level of support is available for the team.
• To deliver training in board rounds, Pathways, and system support tools including Discharge checklist to support assessments as required ensuring safe discharge planning with the correct identified level of support for discharge.
• To support discharge for those patients case managed by IDT when IDT not available.
• To support increase in the percentage of pathway 0 patients.
• To oversee assessments and appropriate referrals for discharge planning.
• To communicate with patients / families / carers / care Homes of the discharge process and plans and lead on discharge planning meetings as required to support the Flow Liaison team.

Context

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do. Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation\'s core values.

Additional responsibilities

• To work independently on ward areas, seeking senior level of support as required on tasks outside of identified competency.
• Provide education, support and advise to the Flow Liaison team and ward staff on the discharge process and pathways.
• To represent Complex Flow Improvement, lead where applicable and to provide team development and case load updates to Managers and inform Flow Lead of blockages.
• Escalate and report any concerns via Complex Flow Improvement Lead to highlight delays in discharge.
• Supports delivery and modification of patient care in line with protocols, ensuring all care is accurately documented.
• Demonstrate an in-depth knowledge of discharge pathways across the variety of Community services e.g. intermediate care, Social Services and primary care services, the eligibility and referral criteria.
• To establish and maintain effective communication with patients, carers, MDT, other workers and agencies across health, social care and the private sector including Local councils.

For further details of the role please see the attached job description.