Complex Discharge Coordinator

Ashford and St. Peter's Hospitals NHS Foundation Trust; Chertsey; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare trust in Chertsey seeks a professional to provide clinical leadership in discharge planning, ensuring safe and effective patient transfers. The ideal candidate will coordinate multidisciplinary teams and collaborate with community partners to remove barriers to patient flow. This role includes promoting best practices and supporting staff development in discharge processes. Join us to contribute to excellence in healthcare services while enjoying a comprehensive benefits package.

Benefits

Excellent pension scheme

Annual leave entitlement

On-site nurseries

On-site staff cafes

On-site parking

Support in career development

Salary sacrifice schemes

Qualifications

• Expert clinical and operational leadership for complex discharge planning.
• Experience in coordinating multidisciplinary teams and community partnerships.
• Knowledge of legal frameworks and care pathways.

Responsibilities

• Lead coordination of complex discharges for patients.
• Collaborate with multidisciplinary teams to ensure safe patient flow.
• Provide specialist advice on discharge planning and transfer of care.

Job description

Responsibilities

• Provide expert clinical and operational leadership to ensure safe, timely, and effective discharge planning for patients with complex needs.
• Work collaboratively across the multidisciplinary team (MDT), community partners, and external agencies to remove barriers to patient flow and reduce delays in transfer of care.
• Act as a key point of contact and specialist advisor for all matters relating to discharge, transfer of care, and complex case coordination.
• Lead on the coordination of complex discharges, ensuring all legal, clinical, and social care considerations are addressed and documented appropriately.
• Support the delivery of the Trust's discharge improvement agenda by embedding best practice, data accuracy, and a "Home First" culture across all clinical areas.
• To ensure every patient's discharge or transfer of care is safe, timely, and person‑centred, in line with Trust policies and national guidance.
• To reduce delays in discharge through proactive case management, early identification of barriers, and collaboration with relevant teams and agencies.
• To provide professional leadership and expertise in discharge planning, supporting staff across the Trust to deliver high standards of care and effective communication.
• To promote a culture of accountability and shared ownership among all clinical teams for discharge planning and patient flow., Proactively identify and resolve delays in diagnostics, treatment, and discharge to ensure smooth patient flow and timely transfer of care.
• Lead and coordinate the multidisciplinary team (MDT) and support services during board rounds to meet discharge and transfer KPIs.
• Take a lead role in discharge planning for patients with complex needs, liaising with families, social services, community teams, and other partners to prevent avoidable delays.
• Chair and coordinate family meetings, ensuring clear decisions, documentation, and collaborative care planning.
• Provide specialist advice and leadership to the MDT on discharge planning, funding criteria, legal frameworks, and care pathways.
• Act as a key contact for GPs, community partners, and external agencies regarding transfer of care issues and potential delays.
• Maintain accurate, timely, and compliant documentation across all Trust systems, supporting audits and performance monitoring.
• Promote early discharge and the use of the Discharge Lounge in line with the Home First and Discharge to Assess (D2A) models.
• Lead on out‑of‑area and privately funded discharges, ensuring safe and appropriate arrangements.
• Support staff education, mentorship, and professional development around discharge processes and best practice.
• Provide visible clinical leadership and act as a role model, advocating for patients and supporting staff in complex decision‑making.

Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North‑West Surrey, parts of Hounslow and beyond. Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey. We also run many specialist clinics in the community and local community hospitals and other healthcare facilities. Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development and flexibility to shape our workforce around our patient care. We are expanding our theatres at Ashford Hospital and moving towards this becoming our dedicated elective centre. We want to create a state‑of‑the‑art centre for excellence for planned surgical procedures.

We can offer you the full range of NHS benefits/discounts and in addition.

Benefits

• Excellent pension scheme and annual leave entitlement
• On‑site Nurseries
• On‑site staff cafes
• On‑site parking
• Support in career development
• Salary Sacrifice schemes including wage stream, lease cars, Cycle to Work schemes and home electronics