Complex Discharge Administrator

Kings College Hospital; Greater London; Hybrid; GBP 32,000 - 33,000; Full time

Job summary

King’s College Hospital NHS Foundation Trust in London is seeking a professional Administrative Support Officer for the Complex Discharge Team. You will support adult discharge coordination at Denmark Hill, ensuring accurate data transfer and timely handling of referrals and queries.

The role requires excellent communication, confidentiality and robust use of hospital and social services systems. Flexibility and a proactive approach are essential for patient care and team efficiency.

Qualifications

• Administrative/office experience within the NHS in a hospital environment.
• Experience handling referrals, data entry and confidential information.

Responsibilities

• Answer telephone queries professionally and direct to the relevant team member.
• Respond to emails promptly, maintain confidentiality and resolve local issues.
• Maintain accurate records on spreadsheets and hospital/social services systems.
• Assist with printing/scanning, diaries and meeting coordination.
• Keep filing systems tidy and aid with archiving and data porting as required.
• Work within Care Act timeframes and adhere to relevant policies.
• Observe confidentiality of patient records and staff information.

Skills

Interpersonal skills

Verbal communication

Team player

Arithmetic ability

Data entry accuracy

Problem solving

Education

GCSE English at grade C or equivalent

Job description

Main area Complex Discharge Team Grade NHS AfC: Band 3 Contract 12 months (Fixed Term cover for 12 months) Hours Full time - 37.5 hours per week (7 day working (2 days off weekly)) Job ref 213-CORP-8142374-A

Employer King's College Hospital NHS Foundation Trust Employer type NHS Site Denmark Hill Town Camberwell Salary £31,554 - £33,270 per annum inc HCA's Salary period Yearly Closing 06/09/2026 23:59

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£2.1 billion, 1.5 million patient contacts a year and more than 14,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley.

We encourage all our staff to have a healthy work/life balance. In doing so, you can apply for flexible working from the beginning of your employment. We offer a range of options which are designed to suit different circumstances and priorities in line with service requirements.

The post is within Discharge Service at Kings College Hospital, Denmark Hill site which consist ofdischarge co-ordination for adult wards and provision of a single point of access for delivery of the discharge to assess function.

The post holder will provide a quality administrative service to professionals involved in the admission and safe discharge of adult patients in and out of King’s College Hospital. To be responsible for the accuracy of patient information as it transfers from King’s data systems to those of the Local Authority ensuring accurate data quality. To act as a member of the Internal Flow Hub Admin Triage and promptly deal with telephone and email queries in a professional and timely manner.

Main duties of the job

Answering the telephone in a professional manner and directing telephone queries to the relevant team member, taking messages where applicable. To respond and deal with email queries promptly, efficiently and politely, resolving local issues and referring to other relevant staff as appropriate always maintaining strict confidentiality. To maintain an accurate record on various spreadsheets/trackers and ensuring this information is updated as and when required. To maintain and utilise relevant hospital and social services’ systems, ensuring information is accurate and up to date. To assist the discharge team with printing and scanning of documents when required. To utilise diaries, rotas, movement boards and relevant information to ensure effective communication throughout the team, including setting up meetings and taking minutes when required. To maintain department filing systems in good order and to ensure all papers, correspondence and documents are filed correctly and promptly, assisting with file merging, porting or archiving as required. To work within the time-frames of the Care Act (2014) and be considerate of relevant Department of Health policies that impact the discharge process. To observe and maintain the confidentiality of patient records and staff information.

Working for our organisation

The Trust provides a full range of local and specialist services across its five sites. Transforming Healthcare is the vision at the heart of the King’s Strategy – 2026 to 2031. Together, we are pursuing six strategic ambitions: delivering high-quality patient care; being a great place to work; leading pioneering research, innovation and education; building strong and successful partnerships; providing timely and efficient care; and ensuring long‑term financial sustainability. Achieving these ambitions will require all of us to work as one Team King’s, united by a shared commitment to our values of being caring, collaborative, inclusive and innovative. By living these values every day, we will transform healthcare for our patients, our communities and each other

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

Detailed job description and main responsibilities

· To process referrals and other information and requests to a high level of accuracy in accordance with the Internal Flow Hub Standard Operating Procedures ensuring it is passed to the appropriate professional/team within specified time‑frames. To assist with the further development of the Internal Flow Hub processes to address any changes to the government’s Hospital discharge standards.

· To build and maintain communication lines with those defined in the Key Relationships via Trust email and Electronic Patient Record systems, Social Services electronic systems, in person and via the telephone.

· To regularly monitor and deal with team and individual email inbox activity as set out by process maps.

· To answer and deal with queries promptly, efficiently and politely, resolving local issues and referring to other relevant staff as appropriate, always maintaining strict confidentiality.

· To maintain and utilise relevant hospital and social services’ databases, ensuring information is accurate and up to date.

· To utilise diaries, rotas, movement board and relevant information to ensure effective communication throughout the team.

· To collect, sort and distribute mail, take and pick up and process work/information from others.

· To maintain department filing systems in good order and to ensure all papers, correspondence and documents are filed correctly and promptly, assisting with file merging, porting or archiving as required.

· To scan and upload documentation to the Trust and Social Services’ electronic databases.

· To ensure that stock deliveries are unpacked, checked for accuracy and put away neatly on the day of delivery.

· To develop robust resource management systems to ensure that Borough leaflets and posters are ordered in a timely fashion and displayed and made available as requested.

· Support the recording of statistical and performance management information and to assist in the collation of data for statistical purposes.

· To process small grants (up to £50.00) from the Patient Emergency Support Fund – Adults (formerly known as the Samaritan Fund) monies as requested by the Fund Advisors and their delegates.

· To ensure that all patient property is secured and documented in accordance to departmental policy ensuring that a signature is obtained for release of the property.

· To work within the timeframes of theCare Act (2014)and be considerate of relevant Department of Health policies that impact the discharge process.

· To observe and maintain the confidentiality of patient records and staff information

· To ensure that all administrative desks, visitors book desk and main entry corridor are maintained in a presentable manner.

· To assist other Administrative Support Officers when they are on leave or when another area is particularly busy.

· To interact and liaise with everyone under the terms of King’s Behaviour Standards.

Person specification

Education and Qualification

• Educated to at least to GCSE standard or equivalent with A-C Grade in English

Knowledge and Experience

• Administrative/office experience within the NHS in a hospital environment.
• An ability to understand structures, processes and policies in relation to own role and the team’s service
• Customer care\service experience
• Knowledge of Health and Local Government systems / structures

Skills and Competencies

• Excellent interpersonal and verbal communication skills including; the ability to make positive links between the admin team and other teams with whom they work.
• Team Player with the ability to interact with internal and external staff/public and the ability to support and coach new members of staff
• Ability to do simple arithmetic accurately
• Ability to register and process data accurately
• Excellent problem solving skills

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.