Complex Care Assistant

Continuity of Care Services; Royal Tunbridge Wells; On-site; GBP 40,000 - 60,000; Full time

Job summary

A community care provider in Tunbridge Wells is seeking a Complex Care Assistant to support a young lady with specific needs, including complex communication requirements. The role includes personal care, medication administration, and maintaining communication with the client’s family. Candidates must have previous care experience and a full UK driving licence. This position offers flexible hours and a supportive environment for training and development.

Qualifications

• Previous care experience and understanding of working with people disadvantaged through illness and disability.
• Eligibility to work in the UK (no sponsorship offered).
• Understanding of complex communication needs (verbal, non-verbal, augmented communication and Makaton).

Responsibilities

• Provide personal care including getting up in the morning, washing, dressing.
• Medication administration.
• Food preparation and carry out PEG feeding.
• General household domestic duties.
• Maintain good, positive communication.

Skills

Care experience

Communication skills

Team work

Compassion

Education

Full UK driving licence

Job description

We have a new and exciting opportunity that has arisen for a Complex Care Assistant to join our team in Tunbridge Wells!
At Continuity of Care Services Ltd we offer support to individuals in their own homes, with a private team of carers to ensure continuity. Many of our staff have been working with us for years. We promote independence and offer a high-quality service that ensures individuals are in control of their own care needs.
We treat people with respect and our service users as individuals not numbers.

Our person-centred Ethos:
Your Time, Your Team, Your Life.

Complex Care Assistant Job Overview

• Location: Tunbridge Wells
• Hourly Rate: £15.00 to £16.83 per hour (with enhanced BH rates and over Festive Season)
• Shifts available: Days and Nights
• Schedule: Flexibility to work shifts, including Monday to Friday and alternate weekends
• Full time or part time hours available throughout the day:

7:00am- 2:30pm

2:30pm- 10:00pm

7:00am- 10:00pm

6:00pm- 10:00pm plus sleep in night

Complex Care Assistants within the team may be required to take part in the on call rota. This is being at call - on standby should assistance be needed.

Eligibility Criteria for a Complex Care Assistant

• Previous care experience and understanding of working with people disadvantaged through illness and disability
• Full UK driving licence (essential)
• Eligibility to work in the UK (no sponsorship offered)
• Experience/understanding of complex communication needs (verbal, non‑verbal, augmented communication and Makaton)

We are looking for a Complex Care Assistant to join our team in Tunbridge Wells. Our position is to look after a young lady in her 30's who requires 24 hours care, seven days a week. The lady has complex communication needs so an understanding of verbal, non‑verbal, augmented communication and Makaton would be helpful, although training will be given. She has a form of Cerebral Palsy, PEG feed and anxiety. Our client is very active and enjoys meeting friends and going out. She loves engaging with the community as well as having a quality time at home. She enjoys swimming, listening to music or watching a good movie.

Throughout the working day you will be working alongside another Complex Care Assistant. Before you begin, you will have the opportunity to meet the client and the family to ensure you are well‑prepared for the role.

Main duties for a Complex Care Assistant

• Provide personal care including getting up in the morning and going to bed at night, washing, dressing, toileting, oral care, dressing
• Medication administration
• Food preparation and carry out peg feeding
• General household domestic duties, including housework and laundry
• Use manual handling equipment safely and correctly
• Maintain good, positive communication and provide companionship and maintain contact with client’s family and friends

Previous experience with the below is a strong advantage, but not essential as full training and support will be provided:

• Working with individuals who can display behaviours that challenge, and learning disability
• Autism
• Anxiety
• Cerebral Palsy
• Medication
• PEG
• Makaton
• Planned physical intervention

Complex Care Assistant Requirements

We look for a complex care assistant who is genuinely interested in care and be prepared for the unexpected. To be a great complex care assistant for Continuity of Care Services, you should be:

• Calm and reassuring
• Assertive, confident and can come up with creative solutions
• Be able to dynamically risk assess a situation to change the plan
• A team player
• Punctual
• Excellent communication skills with ability to build good professional relationship
• Kind and compassionate
• Good sense of humor

This role is ideal for someone who values building meaningful connections and providing consistent, person‑centred care. If this sounds like you, we want you to apply for the position!

Job Types: Full‑time, Zero hours contract, Contracted hours could be considered following successful completion of probation