Complex Care Administrator

NHS; Oxford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare organization in the UK is seeking a Complex Care Administrator. This role involves providing administrative support within a healthcare setting, dealing with correspondence, maintaining data quality, and liaising with various stakeholders. The ideal candidate should have NVQ level 3 education and proficiency in Microsoft Office, along with strong communication skills. The organization values diversity and promotes an inclusive work environment.

Qualifications

• Clear communicator with good writing skills.
• Ability to work effectively as part of a team.
• Demonstrable experience in an administrative environment.

Responsibilities

• Act as receptionist and first point of contact.
• Ensure office supplies are maintained.
• Provide efficient administrative support to the AACC team.

Skills

Good communication skills

Data entry skills

Team collaboration

Education

NVQ level 3 in a relevant subject

Tools

Microsoft Office

Job description

Complex Care Administrator

The closing date is 20 November 2025

Unfortunately, we are unable to consider applications from individuals who require sponsorship.

At our Organisation, our selection process ensures we recruit candidates with the right skills and values. Women monitor AI use in applications and remain alert to misuse that misrepresents abilities. You must declare any AI use when submitting your application.

The All Age, Complex & Continuing Care Service (AACCC) is looking for a conscientious individual to join our team in one of our three bases in Oxford, Reading or High Wycombe.

Main duties of the job

The postholder will provide administrative support, working within a small integrated team within Continuing Healthcare to assist in delivering every element of administration required to support Band 5 Admin staff and the Clinical staff in the assessment and placement of eligible patients for rehabilitation and other commissioned services. This includes supporting the DoLs team with the document preparation for their ongoing assessment work.

The post holder will be required to liaise with other administrative and support staff within BOB ICB NHS Foundation ICB and a range of external contacts including other NHS ICBs, Social Services, Care Providers, Community Nurses and GPs and to respond to enquiries received from the general public.

If you would like to discuss this role, please contact Debbie Goble on 01189 822774.

About us

NHS Buckinghamshire, Oxfordshire and Berkshire West (BOB) Integrated Care Board is the statutory NHS organisation responsible for planning and delivering health and care services for the communities of Buckinghamshire, Oxfordshire and Berkshire West.

We work collaboratively with partner organisations including local government, the voluntary, community and social enterprise sector, and people and communities across the BOB Health and Care Integrated Care System (ICS).

Our key priorities are to increase healthy life expectancy and reduce health inequalities for the 1.7 million people who live in our communities.

We value and promote diversity and are committed to equality of opportunity for all. We believe that the best employers are those that reflect the communities they serve. We want to increase the diversity of our NHS leadership and particularly encourage applications from women, people from Black, Asian and Minority Ethnic communities, LGBT communities, younger candidates and from people with lived experience of disability, who we know are all under‑represented in these important roles.

Our Values are:

• Respectful – we are inclusive
• Impactful – we make a difference
• Integrity – we are kind and fair
• Leadership – we encourage leadership
• Collaborative – we work together in a positive way

Job responsibilities

• Act as receptionist/first point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate.
• Ensure that general office supply levels are maintained.
• Responsible for sorting all incoming post and ensure distribution to the relevant departments, and to ensure that all outgoing post is documented. To send post recorded delivery when requested.
• Ensure that all complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when appropriate.
• Provide efficient administrative support to the AACC team.
• To ensure that high standards of data quality and accurate recording are maintained, using the ICBs databases.
• Understand the end-to-end AACC process and other commissioned services supported by AACC funding.
• Have a flexible/adaptable approach to their work in order to meet various deadlines.
• Able to work on own initiative and unsupervised, within defined policies and procedures to set timescales and the Locality teams priorities.
• Respond to email, telephone and written enquiries in a confidential and sensitive manner, actioning in the appropriate way.
• Appropriately communicate confidential and sensitive information on patients to external agencies.
• Archive and dispose of electronic and paper documents confidentially, in accordance with current procedures in place.
• Produce quality documentation to support the work of the team as required, using the appropriate Microsoft software and adopting the ICBs corporate standards and style.
• Provide administrative support for meetings as required, preparing agendas, recording action notes of meetings. Post holder must have a standard level of keyboard skills and able to use Microsoft Office programmes.
• Carry out other appropriate delegated duties as required.

Person Specification

Communication Skills

• Clear communicator with good writing, data entry and telephone skills.
• Ability to work effectively as part of a team.

Qualifications

• Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.

Experience

• Demonstrable experience of working in an administrative environment and working with computerised data systems.
• Working knowledge of Microsoft Office including Word and Excel.
• Experience of working in a health care environment.
• Awareness of a range of Health Services provisions.
• Knowledge of NHS issues.
• Understanding of Data Protection legislation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Buckinghamshire, Oxfordshire and Berkshire West ICB