Complaints & Service Improvement Specialist

PortmanDentex; Cheltenham; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

24/7 Employee Assistance Programme

Bonus scheme based on performance

Extra leave options

Enhanced maternity/paternity leave

Life assurance and pension scheme

Job summary

A leading dental group in the UK is seeking a Complaints Specialist to enhance patient experiences by resolving concerns empathetically and efficiently. The role requires outstanding communication skills, a keen analytical approach, and experience in handling complaints. You will be essential in safeguarding our reputation by analyzing feedback and implementing improvements. This position offers various employee benefits, including wellbeing support and a bonus scheme. Join a people-first environment where your contributions make a difference.

Qualifications

• Experience in handling complaints and customer service roles.
• Strong communication and interpersonal skills.
• Analytical ability to draw insights from data.
• Familiarity with CRM tools for feedback management.
• Knowledge of governance frameworks and compliance practices.

Responsibilities

• Champion efforts in resolving feedback with empathy and efficiency.
• Safeguard company reputation and enhance service standards.
• Analyze feedback to identify operational improvements.

Skills

Handling complaints

Customer service

Exceptional communication

Analytical approach

CRM platforms

Job description

A leading dental group in the UK is seeking a Complaints Specialist to enhance patient experiences by resolving concerns empathetically and efficiently. The role requires outstanding communication skills, a keen analytical approach, and experience in handling complaints. You will be essential in safeguarding our reputation by analyzing feedback and implementing improvements. This position offers various employee benefits, including wellbeing support and a bonus scheme. Join a people-first environment where your contributions make a difference.