Complaints Resolution Specialist (Hybrid)

The Hyde Group; Greater London; Hybrid; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Excellent pension scheme

Generous holiday allowance

Life assurance

Flexible benefits platform

Learning support

Hybrid working options

Job summary

The Hyde Group is seeking a Complaints Officer to join our team at London Bridge. In this role, you will manage complaint cases and inquiries, ensuring timely resolutions while providing exceptional customer service.

As part of our values-driven team, you will have the opportunity to develop your career in a supportive environment with a focus on employee wellbeing and continuous learning. Join us, and help shape the future of housing services!

Qualifications

• Proven experience in complaint handling, case management or customer resolution.
• Strong communication, organization and attention to detail.
• The ability to manage competing priorities and engage stakeholders.

Responsibilities

• Process, manage, respond to and monitor complaint cases, including Ombudsman and MP enquiries.
• Provide a customer-focused frontline service to internal and external customers.
• Identify trends, service failures and improvements through complaint analysis.

Skills

Complaint handling

Customer resolution

Strong communication

Attention to detail

Proactive mindset

Stakeholder engagement

Job description

The Hyde Group is seeking a Complaints Officer to join our team at London Bridge. In this role, you will manage complaint cases and inquiries, ensuring timely resolutions while providing exceptional customer service.

As part of our values-driven team, you will have the opportunity to develop your career in a supportive environment with a focus on employee wellbeing and continuous learning. Join us, and help shape the future of housing services!