Complaints Officer - Hybrid Customer Resolution

Funding Circle; City of Westminster; On-site; GBP 34,000; Full time

Job summary

A leading financial services platform in Westminster is seeking a Complaints Officer to efficiently handle customer complaints, ensuring fair and prompt resolutions. The ideal candidate will have at least 1 year of experience in a complaints role, strong customer service skills, and excellent communication capabilities. This role offers a salary of £34,000 and supports hybrid working arrangements.

Benefits

Private Medical Insurance

Health Cash Plan

Flexible benefit allowance

Learning & Development allowance

Electric Car Scheme

Qualifications

• At least 1 year of experience in a Complaints role, preferably within Financial Services.
• Proven experience handling complex and challenging customer complaints.
• Experience working with the Financial Ombudsman Service or relevant regulatory bodies.

Responsibilities

• Provide the best customer experience when handling customer's complaints.
• Support Root Cause Analysis and internal feedback loops.
• Investigate and respond to various complex complaints.
• Manage a caseload of customer complaints including FOS escalated complaints.

Skills

Customer service skills

Attention to detail

Organisational skills

Verbal communication

Written communication

Education

Experience in a Complaints role

Tools

Financial Ombudsman Service experience

Job description

A leading financial services platform in Westminster is seeking a Complaints Officer to efficiently handle customer complaints, ensuring fair and prompt resolutions. The ideal candidate will have at least 1 year of experience in a complaints role, strong customer service skills, and excellent communication capabilities. This role offers a salary of £34,000 and supports hybrid working arrangements.