Complaints Officer

Michael Page (UK); Rochdale; On-site; GBP 60,000 - 80,000; Part time

Job summary

A not-for-profit organisation in Rochdale is seeking a Complaints Officer. This role involves managing customer complaints, ensuring timely resolutions, and maintaining accurate records. The ideal candidate should have excellent communication skills and experience in a similar environment. Join us to make a positive impact while enjoying competitive pay and a supportive workplace.

Benefits

Competitive hourly rate

Free on-site parking

Qualifications

• Experience in managing and resolving customer complaints, ideally within a social housing setting.
• Proficiency in maintaining accurate records and using relevant systems.
• Understanding of the not-for-profit sector and its values.

Responsibilities

• Manage and resolve complaints in a timely and professional manner.
• Maintain accurate records of all complaints and their outcomes.
• Provide clear communication to customers regarding complaint progress and resolution.

Skills

Strong communication skills

Attention to detail

Solution-oriented mindset

Job description

Overview

Temp to perm opportunity offering immediate start

Weekly pay & competitive salary on offer

About Our Client

This not-for-profit organisation operates within the customer service sector and is dedicated to supporting its community. As a small-sized team, they focus on delivering impactful services and ensuring customer satisfaction.

The Job Description

• Manage and resolve complaints in a timely and professional manner.
• Maintain accurate records of all complaints and their outcomes.
• Liaise with internal teams to investigate and address issues raised.
• Provide clear communication to customers regarding complaint progress and resolution.
• Ensure all complaint-handling processes comply with organisational policies.
• Identify trends in complaints to recommend process improvements.
• Work collaboratively with the customer service team to enhance overall service quality.
• Deliver a customer-focused approach while adhering to organisational values.

The Successful Applicant

A successful Complaints Officer should have:

• Experience in managing and resolving customer complaints, ideally within a social housing setting.
• Strong communication skills, both written and verbal.
• Proficiency in maintaining accurate records and using relevant systems.
• A solution-oriented mindset with attention to detail.
• Understanding of the not-for-profit sector and its values.
• Ability to work independently and as part of a team.

What 's on Offer

• Competitive hourly rate.
• Temporary role within a supportive work environment.
• Opportunity to contribute to a not-for-profit organisation.
• Free on-site parking.

This is a fantastic opportunity to make a positive impact while furthering your career. Apply today to join the team as a Complaints Officer in this rewarding role!