Complaints Officer

Essential Employment; Harrogate; On-site; GBP 60,000 - 80,000; Part time

Job summary

A recruitment agency is seeking a Complaints Officer to assist with reviewing complaints and drafting responses in Kirkby, Nottingham. The role pays £25.04ph and involves managing complaints according to the Housing Ombudsman Service’s guidelines. Candidates should have experience in complaint handling and attention to detail. Apply via the website or send your CV to the provided email.

Qualifications

• Experience in handling complaints and drafting responses.
• Strong attention to detail and understanding of complaint handling procedures.

Responsibilities

• Assist with collation and review of information related to complaints.
• Acknowledge complaints in writing.
• Support drafting of complaint responses and investigation notes.

Job description

Complaints Officer needed in Kirkby, Nottingham

The rate is £25.04ph PAYE

This is a temporary role

The reference number is: OR16890

The successful candidate will assist with the collation and review of information relating to expressions of dissatisfaction and will acknowledge complaints in writing. They will support with the drafting of complaint responses, support with the drafting of complaint investigation notes and wil ensure that complaints are handled in line with the Housing Ombudsman Service’s Complaint Handling Code and the complaints policy/procedure

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [e-mail] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.