Complaints Officer

Daniel Owen Ltd; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is searching for a Complaints Officer (Stage 2) to manage and investigate complaints in North London. The role involves working under statutory procedures, delivering training, and promoting effective complaints handling. Ideal candidates should possess social housing experience, be able to work 36 hours per week in a hybrid pattern, and be skilled in using case management systems. This temporary role offers pay at £22 per hour.

Qualifications

• Social Housing experience required.

Responsibilities

• Handle complaints in line with legislation and Ombudsman requirements.
• Act as an objective investigator for Stage 2 complaints and formal enquiries.
• Work with senior managers to prepare adjudications under statutory procedures.
• Promote effective, transparent complaints handling across the company.
• Deliver training and guidance to staff on complaints processes and legislation.
• Use case management systems to monitor performance and identify trends.
• Contribute to service improvement projects and share learning from complaints.

Job description

Job Title: Complaints Officer (Stage 2)
Location: North London
Contract: Temporary - Ongoing
Hours: 36 per week
Pay: £22 PAYE per hour
Working Pattern: Hybrid available

Social Housiing Experience Required

Daniel Owen are proud to be representing a well-known client based in the North London area who are looking for a highly skilled Complaints Officer to join their team

Key Responsibilities

• Handle complaints in line with legislation and Ombudsman requirements.
• Act as an objective investigator for Stage 2 complaints and formal enquiries.
• Work with senior managers to prepare adjudications under statutory procedures.
• Promote effective, transparent complaints handling across the company.
• Deliver training and guidance to staff on complaints processes and legislation.
• Use case management systems to monitor performance and identify trends.
• Contribute to service improvement projects and share learning from complaints.