Complaints Officer

Kent Housing Group; Ashford; Vor Ort; GBP 26.000 - 34.000; Vollzeit

Zusammenfassung

Town and Country Housing is looking for a Complaints Officer to join the Contracts and Compliance Team in Ashford. You will be the first point of contact for complaints, coordinating with customers, contractors and internal teams to resolve issues promptly.

You will investigate and respond to complaints, maintain clear written correspondence and audit trails, and help improve services through reporting and feedback. The role also covers repairs inquiries and routine admin tasks.

Aufgaben

• First point of contact for complaints and escalations with customers, contractors, and colleagues.
• Investigate and respond to complaints; maintain audit trails and meet timescales.
• Support repairs enquiries, data collection for audits, and general administration for service improvement.

Jobbeschreibung

We have an exciting opportunity for a Complaints Officer to join our Contracts and Compliance Team. This role plays a vital part in ensuring our customers receive a high-quality service by managing complaints, resolving enquiries, and providing essential administrative support across our repairs and maintenance functions. As a key point of contact for customers, contractors and colleagues, you’ll help deliver positive outcomes, maintain accurate records, and support continuous service improvement through customer feedback and effective communication.

Employer: Town and Country Housing

Close date: Tuesday 20/10/2026

What You’ll Do

As our Complaints Officer, you’ll be the first point of contact for complaints and escalations, working closely with customers, contractors, and internal teams to resolve issues efficiently and professionally. You’ll investigate and respond to complaints, produce clear written correspondence, maintain accurate audit trails, and ensure customer contact is achieved within agreed timescales. You’ll also support the team with repairs enquiries, data collection for audits, administration tasks, and the ongoing improvement of services through effective reporting and customer feedback.