Complaints Manager - Interim

Sellick Partnership Limited - Public Sector; United Kingdom; On-site; GBP 35,000 - 45,000; Full time

Job summary

A prominent recruitment business in the United Kingdom is seeking an experienced Complaints Manager to oversee the management of complaints within an organization. The ideal candidate should have expertise in complaints management, especially in social care, and excellent communication skills. This position is crucial for ensuring compliance and fostering positive relationships while managing a team. The role is a minimum 6-month contract offering competitive conditions.

Qualifications

• Expertise in complaints management, ideally in social care.
• Excellent communication skills with a proactive approach.
• Ability to handle multiple complaints under tight deadlines.

Responsibilities

• Manage complaints from beginning to end.
• Administer standard complaints tasks including triaging.
• Supervise a team of 3 individuals.

Skills

Complaints management

Excellent communication skills

Ability to manage multiple complaints

Job description

Complaints Manager required

Are you an experienced complaints manager seeking your next challenge?

Do you enjoy people management?

Do you have a proven track record in successfully managing a high volume of complaints on behalf of an organisation?

If 'yes' then this role could be for you!

A very good client of ours is in need of someone with considerable knowledge and practical experience of managing and administering complaints. Applicants must have worked in a complaints setting previously, ideally dealing with administering social care complaints, and be able to hit the ground running with minimal training and oversight.

This position is critical to ensuring compliance with statutory obligations while fostering collaborative relationships that deliver positive outcomes for the organisation.

Key Responsibilities

• Managing complaints on behalf of the client from beginning to end.
• Managing standard complaints administration tasks. This will include triaging complaints, recording complaints, giving advice to the team, wider colleagues and public, and helping with responses where required.
• The post will have supervisory oversight of 3 people (2 FTE).

Candidate Requirements

Expertise in complaints management, ideally with some experience of complaints in relation to social care matters.

Excellent communication skills, with a proactive and positive approach.

Ability to manage multiple complaints at any one time, under tight deadlines while maintaining a solution-focused mindset.

Duration: Minimum 6 months

To apply please contact Kate Jasper in our Manchester office.

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.