Complaints Manager - Interim

Sellick Partnership (Legal) Limited; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent recruitment agency in the UK is looking for an experienced Complaints Manager to oversee complaint management and administration tasks. The ideal candidate will have substantial knowledge in complaints management, particularly in social care, and possess excellent communication skills. This role will include supervising a small team and requires the ability to handle multiple complaints efficiently. Apply now if you thrive in a fast-paced environment.

Qualifications

• Expertise in complaints management, ideally in social care.
• Excellent communication skills with a positive approach.
• Ability to manage multiple complaints under tight deadlines.

Responsibilities

• Manage complaints from beginning to end.
• Handle complaints administration tasks and advice.
• Provide supervisory oversight of a small team.

Skills

Complaints management

Excellent communication skills

Ability to manage multiple complaints

Job description

Complaints Manager required

Are you an experienced complaints manager seeking your next challenge?

Do you enjoy people management?

Do you have a proven track record in successfully managing a high volume of complaints on behalf of an organisation?

If 'yes' then this role could be for you!

A very good client of ours is in need of someone with considerable knowledge and practical experience of managing and administering complaints. Applicants must have worked in a complaints setting previously, ideally dealing with administering social care complaints, and be able to hit the ground running with minimal training and oversight.

This position is critical to ensuring compliance with statutory obligations while fostering collaborative relationships that deliver positive outcomes for the organisation.

Key Responsibilities

• Managing complaints on behalf of the client from beginning to end.
• Managing standard complaints administration tasks. This will include triaging complaints, recording complaints, giving advice to the team, wider colleagues and public, and helping with responses where required.
• The post will have supervisory oversight of 3 people (2 FTE).

Candidate Requirements

Expertise in complaints management, ideally with some experience of complaints in relation to social care matters.

Excellent communication skills, with a proactive and positive approach.

Ability to manage multiple complaints at any one time, under tight deadlines while maintaining a solution-focused mindset.

Duration: Minimum 6 months

To apply please contact Kate Jasper in our Manchester office.

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.