Complaints Investigator - Nights

Vibe Recruit; Witney; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Quality Systems Support professional for a global healthcare company in Witney. This role plays a crucial part in ensuring compliance within the Complaints Department by investigating product returns and supporting quality systems development. The ideal candidate has experience in technical environments and strong attention to detail. The position offers a competitive hourly rate and a balanced work schedule with night shifts.

Benefits

Competitive hourly rate

Excellent work-life balance

Supportive working environment

Qualifications

• Experience in technical, laboratory, or quality systems environments, preferably in medical devices.
• Confident using electronic systems and investigation tools.

Responsibilities

• Conduct investigations on customer-returned products.
• Support development and enhancement of Quality Systems.
• Liaise with global colleagues and Customer Service teams.

Skills

Attention to detail

Communication skills

Organisational skills

Technical and investigative skills

Job description

Are you detail-driven, quality-focused, and passionate about maintaining high standards in medical device manufacturing? Vibe Recruit are proud to be working with a global healthcare leader to recruit for a Quality Systems Support position within their Complaints Department. This is a fantastic opportunity to join a company committed to improving lives through innovation and excellence.

About the Role

You’ll play a key role in supporting the Complaints Department, ensuring compliance with quality procedures and contributing to the continuous improvement of systems and processes. Working on a 4 on / 4 off continental night shift (7pm - 7am), you’ll investigate customer product returns, identify root causes, and support the development of effective and compliant quality systems.

Key Responsibilities

• Conduct investigations on customer-returned products in accordance with site and divisional procedures
• Support the development, implementation, and enhancement of Quality Systems and processes
• Liaise professionally with global colleagues and Customer Service teams
• Troubleshoot and analyse product complaint data using electronic equipment and software applications
• Promote and adhere to Health & Safety standards, reporting improvements where identified
• Uphold the company’s Code of Conduct in all communications and interactions

About You

• Strong attention to detail and commitment to compliance
• Experience in a technical, laboratory, or quality systems environment (medical devices experience advantageous)
• Excellent communication and organisational skills
• Confident using electronic systems and investigation tools

Why Join?

• Opportunity to work with a world‑class healthcare company
• Join a collaborative, professional team supported by Vibe Recruit
• Competitive £16.49 per hour rate
• Excellent work‑life balance with 4 on / 4 off nights (7pm - 7am)
• Modern, inclusive, and supportive working environment

Interested?

Apply today with Vibe Recruit and take the next step in your quality career with a global healthcare leader. For further information please call Gemma 01869 321 322.

Vibe Recruit is acting as an Employment Business in relation to this vacancy.