Complaints Investigator

ARC; Greater London; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

A leading financial services company in Greater London is seeking a Complaints Investigator to handle client complaints and ensure customer satisfaction. This role requires expertise in complaints management, effective communication with clients, and the ability to identify and escalate issues. The position offers a competitive salary of up to £33,000 plus bonuses and pension contributions, along with a flexible working arrangement of 2 days office and 3 days work from home after training.

Benefits

Average bonus of approximately £2,000

Pension contribution up to £4,300

Employee development opportunities

Qualifications

• Experience in handling complaints in Financial Services, Banking, or Insurance.
• Ability to communicate effectively with customers and 3rd parties.

Responsibilities

• Investigate, resolve and respond to complaints.
• Communicate with customers both in writing and via telephone.
• Identify and escalate issues that may pose risks.

Skills

Complaints experience within Financial Services

Strong communication skills

Job description

• Job Title / Location: Complaints Investigator, Surrey & WFH
• Salary: To £33,000 + average bonus c.£2,000 + pension contribution to £4,300
• Office / WFH: 2 days office + 3 days WFH after training
• Requirements: Complaints experience within Financial Services, Banking or Insurance + strong communication skills in order to talk to customers / 3rd parties
• Role Snapshot: Investigating, resolving & responding to complaints, communicating with customers both in writing and via telephone, identifying & escalating issues that may pose risks

A fabulous chance for those with complaints experience within Financial Services, Banking or Insurance to move to a company that takes employee development seriously.

The Company / Team

These two roles sit within a department of c.70 people and come about partly as a result of several internal movers, they regularly promote from within and then recruit into this role.

The Role

The Complaints Investigator role is responsible for ensuring customers feel heard, valued & satisfied. You will case manage complaints, focusing on delivering fair outcomes. You will play a crucial role in driving customer‑centric change within the business, using solid reasoning & precise auditing of complaint cases. The company is ...