Complaints & Information Rights Officer

North East Combined Authority; Tees Valley; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

Middlesbrough Council is seeking a Complaints and Subject Access Officer to join our friendly Complaints Service. You’ll help people have their concerns heard and support access to information held about them, while reviewing records for Children’s Services.

You’ll work with partners to ensure fair, careful handling of information. The role involves supporting Subject Access Requests, managing sensitive data with discretion, and learning about complaints processes to continuously improve service

Qualifications

• Excellent communication skills and ability to work with diverse stakeholders.
• Strong organisational skills with ability to manage competing priorities.
• Attention to detail with accurate record keeping.
• Ability to handle sensitive information with discretion.
• Professional and composed when dealing with challenging situations.
• Willingness to learn about complaints and information rights.

Responsibilities

• Manage complaints and ensure they are progressed appropriately.
• Support Subject Access Requests for Children’s Services, reviewing records.
• Collaborate with colleagues across the Council, partner organisations and the public to handle information requests and concerns.
• Provide information rights guidance and resolve inquiries fairly and securely.

Skills

Communication

Organised

Detail oriented

Confidentiality

Calm under pressure

Learning mindset

Job description

Middlesbrough Council is seeking a Complaints and Subject Access Officer to join our friendly Complaints Service. You’ll help people have their concerns heard and support access to information held about them, while reviewing records for Children’s Services.

You’ll work with partners to ensure fair, careful handling of information. The role involves supporting Subject Access Requests, managing sensitive data with discretion, and learning about complaints processes to continuously improve service