Complaints Handler

Huntress; Greater London; Hybrid; GBP 17,000 - 23,000; Full time

Job summary

Huntress in London is seeking an experienced Complaints Officer to join a busy financial services team. This email-based role requires handling customer complaints with accuracy and timeliness.

You will review and respond to complaints, investigate issues, and ensure regulatory and internal timescales are met, with hybrid work giving three days in the office and two days at home.

Qualifications

• Experience in regulated complaints handling.
• Experience meeting regulatory timescales.
• Strong IT and administration skills.
• Professional and organised approach.

Responsibilities

• Manage customer complaints received via email.
• Investigate complaints and review relevant information.
• Ensure complaints are handled in line with regulatory requirements and internal procedures.
• Maintain accurate records and update systems.
• Work with internal teams to resolve issues where required.
• Manage your own caseload and ensure deadlines are met.

Skills

Regulated complaints

Regulatory deadlines

Investigation

IT skills

Organisation

Job description

London | £14.42 per hour | Hybrid – 3 days office / 2 days home

We’re looking for an experienced Complaints Officer to join a busy financial services team in London.

This is an email-based role, so you’ll need previous experience handling complaints within a regulated environment, ideally within financial services or another highly regulated industry.

You’ll be responsible for reviewing and responding to customer complaints, investigating the issues raised and making sure each case is handled fairly, accurately and within the required regulatory timescales.

What you’ll be doing

• Managing customer complaints received via email
• Investigating complaints and reviewing relevant information
• Ensuring complaints are handled in line with regulatory requirements and internal procedures
• Maintaining accurate records and updating systems
• Working with internal teams to resolve issues where required
• Managing your own caseload and ensuring deadlines are met

What we’re looking for

You’ll need previous experience working in a regulated complaints environment and be confident dealing with complaints from initial review through to resolution.

You should also have:

• Experience working to regulatory or internal complaint-handling timescales
• The ability to investigate information and reach appropriate outcomes
• Good IT and administration skills
• A professional and organised approach

Hybrid working – 3 days in the London office / 2 days from home

If you have previous regulated complaints experience and are looking for your next opportunity within financial services, we’d like to hear from you.