Complaints Handler

Meridian Business Support; City Of London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A reputable recruitment agency is looking for a Complaints Handler in London. This temporary, full-time position requires strong analytical and communication skills. The candidate will review customer claims, assess evidence, and handle disputes. Exceptional attention to detail and previous experience are preferred. This role offers an office-based environment with convenient access to Cannon Street tube station.

Qualifications

• Previous experience in an administrative or complaints handler role.
• Exceptional attention to detail.
• Outstanding communication skills in English.
• Strong analytical skills.

Responsibilities

• Conduct thorough reviews of customer claims.
• Assess supporting evidence to evaluate disputes.
• Provide feedback on policies.
• Handle disputes received through PayPal and Klarna.

Skills

Attention to detail

Communication skills

Analytical skills

Numeracy

Proactive attitude

Tools

Google Sheets

Microsoft Excel

Job description

Overview

Embark on a rewarding journey with a renowned corporate brand located in the heart of London as a Complaints Handler for a brand new project. This temporary role, lasting three months, offers the chance to work in a plush, fully office‑based environment from Monday to Friday, 9.30am to 5.30pm. The nearest tube station is Cannon Street, ensuring a convenient commute.

Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Business for this vacancy.

Key Responsibilities

• Conduct thorough reviews of customer claims and historical data to detect behavioural patterns indicative of potential abuse.
• Assess supporting evidence to evaluate disputes.
• Analyse various signals across all fraud and abuse areas to create comprehensive assessments.
• Provide feedback on policies and identify gaps in fraud detection and prevention methods.
• Handle disputes received through PayPal and Klarna.
• Ensure top customers receive high-quality service while adhering to compensation policies.
• Review compensation claim disputes and make informed decisions on their validity.

Required Skills and Experience

• Previous experience in an administrative, complaints handler, quality or investigative role ideally, however if you feel you have transferable skills that would add value to this brand new project then please still apply.
• Exceptional attention to detail and a commitment to precision.
• Proactive attitude with a willingness to take on new responsibilities.
• Outstanding communication skills in English (native speaker or bilingual).
• Strong analytical skills with high competency in numeracy.
• Proficiency in using documents and spreadsheets (Google or Microsoft).
• Curiosity to learn and develop in the field of fraud and abuse prevention.
• All candidates must undergo a credit check as part of the selection process.

Job Details

• Job Title: Complaints Handler
• Company: Meridian Business Support
• Sector: Administration
• Contract: Temporary
• Hours: Full Time
• Location: London (Cannon Street tube station nearby)
• Posted: Oct 17th 2025