Complaints & Data Coordinator

Hightown Housing Association; Hemel Hempstead; On-site; GBP 24,000 - 33,000; Full time

Benefits offered by this job

Pension

Bonus

Car Parking

On Site Gym

33 days annual leave

Workplace Pension Scheme

Job summary

Hightown Housing Association in Hemel Hempstead is seeking a Complaints Assistant to support the Complaints & Resolution Manager. You will provide essential administrative support, log complaints, input data, and help track progress to ensure timely responses.

The role emphasizes empathy, accuracy, and collaborative working to deliver high-quality customer service. We offer a competitive salary (£28,719), a 35-hour week, a pension, and access to on-site facilities.

Qualifications

• Empathetic and customer-focused approach.
• Detail-oriented with meticulous record-keeping.
• Proactive and collaborative attitude.
• Confident in requesting information to meet deadlines.

Responsibilities

• Administrative Support: take calls from customers and acknowledge complaints in writing.
• Complaints Log Management: coordinate and maintain the complaints log.
• Data Input and Record Keeping: input data and maintain logs with precision.
• Monitoring and Follow-Up: chase progress on commitments from investigations.
• Customer Engagement: champion excellent customer service within the organisation.

Job description

Hightown Housing Association in Hemel Hempstead is seeking a Complaints Assistant to support the Complaints & Resolution Manager. You will provide essential administrative support, log complaints, input data, and help track progress to ensure timely responses.

The role emphasizes empathy, accuracy, and collaborative working to deliver high-quality customer service. We offer a competitive salary (£28,719), a 35-hour week, a pension, and access to on-site facilities.