Complaints & Customer Experience Specialist (Hybrid, 6m)

Vivid Resourcing Ltd; Essex; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Complaints Officer to support a new customer experience team. This role involves handling complaints through thorough investigations, drafting clear responses, and promoting a positive complaints culture. Candidates should have experience in complaint handling and possess strong communication skills. The position is hybrid, requiring 3 days in the office and offers a competitive pay rate of £17.33 Umbrella. Join us in enhancing our services and improving customer satisfaction.

Qualifications

• Experience in complaint handling and customer experience.
• Strong communication and interpersonal skills.
• Ability to draft clear written responses.

Responsibilities

• Log and acknowledge complaints per council procedures.
• Investigate complaints thoroughly with relevant teams.
• Draft clear and empathetic written responses.
• Conduct root-cause analysis for service improvements.

Skills

Complaint handling

Customer service

Communication

Root-cause analysis

Job description

A leading recruitment agency is seeking a Complaints Officer to support a new customer experience team. This role involves handling complaints through thorough investigations, drafting clear responses, and promoting a positive complaints culture. Candidates should have experience in complaint handling and possess strong communication skills. The position is hybrid, requiring 3 days in the office and offers a competitive pay rate of £17.33 Umbrella. Join us in enhancing our services and improving customer satisfaction.