Complaints & Compliments Officer

Liberty Gas Group; Manchester; On-site; GBP 29,000; Full time

Job summary

A community-focused service provider in Manchester is seeking an experienced Complaints & Compliments Officer to handle tenant and customer relations effectively. In this role, you will be the first point of contact for complaints, ensuring timely resolutions and effective communication. Applicants should possess strong organizational skills and experience in report writing. The position offers a competitive salary of £28,350 annually with work-life balance benefits, including professional development opportunities.

Benefits

23 days annual leave + bank holidays

24/7 GP access

Mental health support

Fitness programs

Ongoing professional development

Qualifications

• Strong reception and administrative experience is required.
• Experience in writing and presenting reports is essential.
• Candidates must be competent with computerised database systems.

Responsibilities

• First point of contact for tenants and customers regarding complaints.
• Ensure effective communication during the complaint process.
• Focus on resolution of complaints within specified timescales.

Skills

Strong reception and administrative experience

Excellent organisational skills

Experience in report writing and presentation

Competent with computerised database systems

Excellent customer service focus

Education

Good level of education

Job description

Are you an experienced Complaints & Compliments Officer based in or near Salford? Are you looking to earn £28,350.00 per annum working 40 hours per week?

Join Liberty and make a real difference in the communities we serve!

What We Offer

• Work-Life Balance: 23 days annual leave + bank holidays, flexible working
• Health & Wellbeing: 24/7 GP access, mental health support, fitness programs
• Training & Growth: Ongoing professional development

Your Role

• First and main point of contact for tenants and customers in relation to complaints & compliments
• Ensure effective communication
• Focus on resolution of complaints within given timescales
• Ensuring complaints are acknowledged and ensuring customers are kept informed throughout the complaint process
• Provide regular, accurate and timely reports
• Ensure all customer feedback is collated and that intelligent analytical approach is adopted

What We Need

• Good level of education
• Strong reception and administrative experience, along with excellent organisational skills
• You have experience of writing and presenting reports to a variety of audiences
• Competent with computerised database systems and analytical tasks
• Excellent customer service focus

Why Liberty?

We re a diverse, supportive team committed to personal development, wellbeing, and continuous improvement.

Apply Today! Click Apply to join Liberty as our Complaints & Compliments Officer

Closing Date: 19th December 2025 (may close early due to high demand