Complaints Administrator

Daniel Owen Ltd; Bromley; Hybrid; GBP 30,000; Full time

Job summary

A leading administrative services provider is seeking a Complaints Administrator based in Bromley and Whitechapel. The role involves supporting the PPM Supervisor, handling paperwork, and managing client communications effectively. Required skills include administrative experience, proficiency in Microsoft Office, strong organizational abilities, and excellent communication skills. This full-time position offers a salary of £30K per annum and requires a proactive individual who can manage multiple tasks efficiently.

Qualifications

• Proven experience in an administrative role is essential.
• Strong organizational skills with multitasking abilities are required.
• Proficiency in Microsoft Office applications is necessary.

Responsibilities

• Support the PPM Supervisor and update work notes.
• Handle and maintain paperwork from engineers and clients.
• Log complaints and ensure effective communication with clients.

Skills

Administrative experience

Strong organizational skills

Proficiency in Microsoft Excel

Excellent communication skills

Attention to detail

Problem-solving skills

Time management skills

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Complaints Administrator
42.5 hours per week
£30K per annum
Based out of Whitechapel and Bromley

Based out of Whitechapel 3 days per week & Bromley up to two days per week when required

Key Responsibilities

• Support the PPM Supervisor by raising PPM tasks & follow on works while updating work notes accordingly.
• Handle all paperwork from engineers which may need scanning or laminating for physical logs. This includes health and safety tick sheets or certificates.
• Transfer and maintain accurate information across relevant client and company systems.
• Handle complaints, ensuring all associated tasks are carried out (logging, drafting responses, updating systems, correspondence, liaising with team to book complaints work in, speak with residents/clients, escalation where needed).
• Issue and coordinate letter drops for planned works or shutdowns including missed appointment vouchers.
• Provide professional communication with clients, tenants, and engineers, ensuring clear updates and resolutions.
• Provide additional administrative support to the contract team as required.

Key skills and experience required

• Experience in an administrative role
• Strong organizational skills with the ability to manage multiple tasks and deadlines
• Proficiency in Microsoft (Excel, Word, Outlook)
• Excellent communication skills, both written and verbal
• High attention to detail and accuracy in all administrative processes
• Proactive and solution focused with a positive attitude
• Strong problem-solving skills and ability to work under pressure
• Excellent time management and prioritization skills