Complaint Investigator — Drive Fair, Evidence-Based Results

Livin Housing; Tudhoe; On-site; GBP 30,000 - 42,000; Full time

Job summary

Livin Housing is expanding its customer experience team and seeks a Complaints Investigator to lead investigations into complex and escalated complaints, ensuring fair, balanced outcomes based on evidence. You will work with colleagues across the organisation to identify root causes and support service improvements.

Ideally you will hold a Level 4 qualification and demonstrate commitment to professional development, learning from feedback, and delivering right outcomes for tenants in County

Qualifications

• Experience investigating complex issues and escalations.
• Ability to gather and analyse evidence to inform decisions.
• Strong written and verbal communication of findings.

Responsibilities

• Lead investigations into complex and escalated complaints.
• Identify root causes and recommend remedies.
• Collaborate with teams to drive service improvements and learning from feedback.

Skills

Investigations

Evidence gathering

Clear communication

Customer service

Education

Level 4 qualification

Job description

Livin Housing is expanding its customer experience team and seeks a Complaints Investigator to lead investigations into complex and escalated complaints, ensuring fair, balanced outcomes based on evidence. You will work with colleagues across the organisation to identify root causes and support service improvements.

Ideally you will hold a Level 4 qualification and demonstrate commitment to professional development, learning from feedback, and delivering right outcomes for tenants in County