Complaint and Resolutions Handler

RH Recruiting Limited; Barton-upon-Humber; On-site; GBP 80,000 - 100,000; Full time

Job summary

A hiring agency is seeking a full-time Resolutions Advisor based in Barton-upon-Humber to manage and resolve customer and third-party complaints. The ideal candidate should have experience in complaints resolution, maintain confidentiality, and manage up to 45 customers simultaneously. This role offers a competitive salary of £26,156 plus quarterly bonuses, working Monday to Friday. Benefits include access to training, health platforms, a 24/7 onsite gym, and progression opportunities.

Benefits

Access to health & discount platform after 1 year

Individual training

EE discount

Staff Discount after 1 year

Free onsite gym available 24/7

Free onsite parking

Complimentary refreshments

Two subsidised canteens

Progression opportunities

Employee of the Month awards

Qualifications

• Previous experience in handling complaints and resolutions.
• Knowledge of Alternative Dispute Resolution and Section 75.
• Ability to take ownership of customer queries.

Responsibilities

• Resolve customer and third-party complaints and claims.
• Manage 35 to 45 customer cases simultaneously.
• Conduct thorough investigations of complaints.

Skills

Complaint resolution experience

Knowledge of ADR and Section 75

Ownership of customer queries

Confidentiality maintenance

Job description

Salary/Rate: £26,156 per year + quarterly bonuses

Resolutions Advisor – Barton‑upon‑Humber

£26,156 per annum + £750 quarterly bonus (dependent on targets)

Monday to Friday 8:55am to 5:30pm (40 hours per week)

Permanent

This is a full‑time office based position, applicants must live within a reasonable commute to Barton‑upon‑Humber.

Our client is looking for Complaint Handlers to join their growing team. Taking ownership of a portfolio of complaints and compensation claims, the Complaint Handler will be investigating, resolving and responding to all issues raised by customers and third parties.

Benefits

• Access to health & discount platform after 1 year of service
• Individual training
• EE discount
• Staff Discount (after 1 year service)
• Free onsite gym (available 24/7)
• Free onsite parking
• Complimentary refreshments throughout the day
• Two subsidised canteens
• Fantastic progression opportunities with real success stories
• Customer Service Employee of the Month awards

Responsibilities

• Owning and proactively resolving customer and third‑party complaints and compensation claims
• Looking after 35 to 45 customers at one time
• Following company policies
• Ensuring fair treatment of customers at all times
• Completing thorough and objective investigations
• Assisting stores with related queries or concerns

Requirements

• Previous Complaints and Resolution experience
• Knowledge of ADR and Section 75
• Ability to take ownership of customer queries and maintain confidentiality
• Flexibility with working hours and overtime, including weekends and evenings when required

If this sounds like your next role, then we want to hear from you!

For more details, please contact Jessica Patterson.