Compassionate Mortgage Collections Specialist

Together; England; On-site; GBP 25,000 - 42,000; Full time

Benefits offered by this job

26 days holiday and birthday day off

Company holiday homes access

Buy & sell holidays

Discretionary annual bonus plus Shared

Matched pension contribution

Health cash plan plus private medical

Life assurance and critical illness

Travel season ticket loans and Ride to

Free local gym access

Bar/restaurant discounts

Job summary

Together, a Mortgage Collections Specialist role in the UK, focuses on delivering high-quality support to customers in financial difficulty across arrears. You will handle inbound and outbound calls, assess circumstances, and arrange suitable assistance while upholding compliant collection practices.

We value empathetic communication, problem solving, and the ability to manage difficult conversations with sensitivity.

Qualifications

• Exceptional customer service and communication skills
• Empathetic approach to customers through active listening and effective questioning
• Excellent attention to detail
• Ability to work under pressure

Responsibilities

• Handle inbound and outbound calls from customers in arrears on regulated and unregulated accounts
• Understand customer circumstances and tailor sustainable support
• Aim for first contact resolution where possible; resolve enquiries to completion
• Identify and address potential complaints and signpost to appropriate organisations

Skills

Customer service

Active listening

Questioning

Attention to detail

Pressure handling

Job description

Together, a Mortgage Collections Specialist role in the UK, focuses on delivering high-quality support to customers in financial difficulty across arrears. You will handle inbound and outbound calls, assess circumstances, and arrange suitable assistance while upholding compliant collection practices.

We value empathetic communication, problem solving, and the ability to manage difficult conversations with sensitivity.