Compassionate Healthcare Receptionist & Admin

Pilch Lane Surgery; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local healthcare practice in Liverpool is seeking a Receptionist who will serve as the welcoming face for patients. This critical role involves greeting visitors, managing appointments, and supporting clinical operations in a dynamic environment. The ideal candidate will possess excellent communication skills, be patient-focused, and have a commitment to maintaining high standards. If you thrive in a multi-tasking setting dedicated to enhancing patient care, this opportunity is for you.

Qualifications

• Experience in a healthcare, customer service, or busy administrative environment.
• Knowledge of GP clinical systems and EMIS trained is a plus.

Responsibilities

• Greet patients in a friendly, professional manner.
• Manage check‑ins, arrivals, and queries at the reception desk.
• Handle incoming telephone calls, provide information, and direct queries appropriately.
• Maintain patient confidentiality at all times.
• Book, amend, and manage patient appointments.
• Support patients with accessing services.

Skills

Excellent communication and interpersonal skills

Strong attention to detail and accuracy

Ability to prioritise, multitask, and remain calm under pressure

Professional, caring, and patient‑focused manner

Competent computer and typing skills

Education

GCSE grade A to C in English and Maths

Qualified to NVQ level 2 in Health and Social Care

Tools

EMIS

Microsoft Excel

Job description

A local healthcare practice in Liverpool is seeking a Receptionist who will serve as the welcoming face for patients. This critical role involves greeting visitors, managing appointments, and supporting clinical operations in a dynamic environment. The ideal candidate will possess excellent communication skills, be patient-focused, and have a commitment to maintaining high standards. If you thrive in a multi-tasking setting dedicated to enhancing patient care, this opportunity is for you.